
Success Story Manager
22 hours ago
About Us
We are a cutting-edge start-up that combines corporate cards, bill payments, approvals, expense reimbursements, and accounting automation in one single platform.
Our goal is to empower businesses to manage, grow, and succeed with our innovative cross-platform solution that delivers more functionality across financial operations.
We are trusted by top investors and are being awarded as one of the most influential fintech start-ups in South East Asia.
Job Overview:- Manage client accounts to ensure exceptional service delivery and satisfaction
- Resolve inquiries through chat, liaise with product and service providers, and build scalable processes for future customer support team members
- Own overall relationship with assigned clients from Australia, including managing onboarding, implementation, training, increasing adoption, and high levels of customer satisfaction
- Liaise with internal departments to ensure client needs are fulfilled effectively
- Be the voice of the customer and provide internal feedback on how we can better serve them
- Maintain and develop customer success strategies and best practices, as well as customer support content
- 1 to 2+ years experience as a Customer Success or SaaS environment targeting SMBs or enterprise companies
- Significant experience in a customer-facing role, preferably in the SaaS & Fintech industry
- Proactive problem-solver who can find ways to bridge gaps and improve processes
- Strong verbal and written communication skills, with the ability to present and communicate data & issues to senior management
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