
Key Player in Customer Success
1 day ago
**Job Title:** Customer Success Manager
Job Description:We are seeking a highly skilled and experienced professional to join our Customer Engagement Team. The ideal candidate will be responsible for reducing customer churn and driving growth by enabling both B2B and B2C customers to achieve success using our services and products.
- Monitor customer satisfaction and product usage across touchpoints
- Propose and implement data-informed strategies to reduce churn
- Develop and maintain an end-to-end customer journey map
- Conduct competitive analysis and customer data reviews
- Collaborate with internal teams to address challenges and share insights
- Recommend solutions that motivate product adoption and loyalty
- Guide onboarding and helpdesk support with customer-centric input
- Identify upsell and cross-sell opportunities
- Address customer issues with a proactive mindset
- Drive continuous improvement in customer success processes
To succeed in this role, you will need to possess the following skills and qualifications:
- Strong empathy, emotional intelligence, and communication skills
- Ability to analyze and interpret customer data
- 2-5 years in sales or customer support, with 1+ year in a leadership role preferred
- Excellent time management and cross-functional collaboration skills
- Results-oriented with a 'can-do' attitude
As a valued member of our team, you can expect a dynamic and innovative work environment where you can grow and make a real impact in legal tech.
Join us in creating a better future for our customers and communities.
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