Client Relationship Specialist

7 days ago

Sorsogon, Bicol, Philippines beBeeCustomerService Full time ₱31,000 - ₱53,000

Job Title: Customer Service Representative

We are seeking a highly skilled and dedicated individual to join our team as a Customer Service Representative.

This role offers an exciting opportunity to work in a fast-paced environment, providing exceptional customer service and support while fostering long-term relationships with our clients.

The ideal candidate will possess excellent communication skills, both written and verbal, and be able to effectively manage inbound and outbound calls, ensuring timely responses and resolutions to customer concerns.

The position requires strong organizational and time management skills, prioritizing tasks effectively and meeting deadlines while maintaining a high level of professionalism and courtesy.

Duties and Responsibilities:

  1. Provide exceptional customer service and support through various communication channels.
  2. Manage inbound and outbound calls efficiently, ensuring timely responses and resolutions to customer concerns.
  3. Build sustainable relationships and trust with customer accounts through open and interactive communication.
  4. Maintain accurate records of customer interactions and process updates.
  5. Adhere to established communication procedures, guidelines, and policies.
  6. Perform ad hoc tasks as assigned, demonstrating flexibility and adaptability in a fast-paced environment.

Required Skills and Qualifications:

  • Proven experience as a Customer Service Representative in a B2C or B2B capacity.
  • Excellent English communication skills, both written and verbal (at least B2 level).
  • Strong phone, email, and instant messaging communication skills.
  • Solid organizational and time management skills.
  • Tech-savviness and familiarity with current technologies, including CRM and VoIP.
  • Experience with word-processing software and spreadsheets.
  • Knowledge of online calendars and scheduling.

Benefits:

  • Health Insurance for comprehensive coverage and peace of mind.
  • Performance Incentives to recognize outstanding contributions and achievements.
  • Job Security and Stability, providing a sense of predictability and continuity.
  • Paid Training to enhance skills and knowledge.
  • Inclusive Culture, fostering a welcoming and supportive environment.
  • Upskilling Opportunities, enabling continuous learning and improvement.
  • 100% Work-From-Home arrangement, offering flexibility and convenience.
  • Exceptionally Supportive Team, providing a collaborative and encouraging atmosphere.

Others:

  • US work hours (20-40 hours per week)
  • This is a remote job
  • Salary Package: Up to PHP 53,000 per month

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