Chief Client Relationship Manager

6 days ago

Sorsogon, Bicol, Philippines beBeeCustomerAdvocate Full time ₱3,000,000 - ₱5,000,000
Make a Difference

At our organization, we strive to connect people with shared values and foster meaningful relationships.

About Our Core Principles
  • Authenticity: We believe that genuine connections start with being true to oneself.
  • Curiosity: A growth mindset allows us to ask questions, seek answers, and continuously improve.
  • Dynamism: Adapting to change and embracing new ideas enables us to innovate and thrive.
  • Ambitious Vision: Setting big goals combined with operational excellence drives our success.
  • Empathy: At the heart of great partnerships, we find understanding and compassion.
Your Role

As a Senior Customer Advocate, you will engage with customers across various channels (SMS, email, chat, phone) to provide accurate, valid, and complete information with empathy and professionalism.

  • You will handle customer consultation calls, technical troubleshooting, escalations, and complex investigations.
  • Troubleshoot product or service-related issues by investigating root causes and collaborating with internal teams.
  • Perform problem tracking and ensure timely resolution of issues.
  • Proactively identify customer needs and offer thoughtful solutions, accommodations, or next steps.
  • Ensure proper and timely escalation of issues to meet internal and external expectations.
  • Identify opportunities for continuous process improvement.
  • Participate in initiatives that help scale support operations, optimize workflows, and enhance the customer experience.
What We're Looking For
  • YOU ARE Curious and authentic, passionate about delivering exceptional client satisfaction.
  • YOU HAVE 3+ years of member or customer support experience in a fast-paced environment.
  • Basic knowledge of cloud-based applications and MS Office applications.
  • Excellent reading comprehension, verbal, and written communication skills.
  • Able to understand and communicate complex health topics to customers.

Benefits include: a dynamic work environment, opportunities for growth and development, and a chance to make a real impact.

Why This Opportunity Matters

This role offers a unique blend of challenge, collaboration, and personal growth. If you're driven by a desire to deliver outstanding results and make a difference in people's lives, this could be the perfect fit for you.

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