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Interaction Resolution Specialist

1 week ago

Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

We are seeking an Interaction Resolution Specialist to join our team at HCL Technologies Philippines Inc. As a customer-facing professional, you will be responsible for resolving end-user issues efficiently and effectively.

Responsibilities:

  • Deliver exceptional customer experiences by resolving issues promptly and professionally
  • Work independently, meeting quality standards and comprehension requirements
  • Enhance skills through self-development initiatives, training programs, and skill re-verification tests
  • Collaborate with the team to achieve common goals, promoting a positive and supportive work environment
  • Maintain a commitment to excellence in customer service, meeting or exceeding CSAT parameters

Benefits:

  • HMO coverage with three dependents
  • Onsite training with flexible scheduling
  • Company-provided laptop
  • Opportunity to start ASAP