Incident Resolution Specialist

AIA Digital+ Philippines is looking for a highly skilled professional to join its team as an Incident Resolution Specialist. The successful candidate will be responsible for ensuring that incidents are resolved in a timely and efficient manner.The primary objectives of this role are to ensure the smooth and continuous operation of Incident and Problem...

Key Responsibilities:Incident Identification and EscalationIncident Management and ResolutionCommunication and ReportingProcess Improvement and TrainingThis role requires strong leadership skills, excellent communication abilities, and a keen analytical mind to effectively manage and resolve complex incidents.

Company OverviewHCL Technologies Philippines Inc is a leading IT company that provides innovative solutions to clients worldwide. We are committed to delivering high-quality services that meet the needs of our customers.SalaryWe offer a highly competitive and flexible package salary that reflects your skills and experience.Job DescriptionAs an Incident...

Job SummaryAIA Philippines is seeking a seasoned Technology Operations Head to lead our Incident and Problem Management functions. As a key member of our IT service management team, you will be responsible for ensuring the smooth and continuous operation of our IT services.Key Responsibilities:Develop and implement strategies to improve the efficiency and...

Job OverviewECPay is a leading electronic payment service provider in the Philippines, offering a secure and reliable platform for electronic transactions.We are seeking an experienced Incident Analyst to join our team and play a critical role in ensuring the smooth operation of our services.

Cybersecurity Incident Responder (Incident Response Specialist)Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential...

Work Set-Up:100% onsite in McKinley Hill, Taguig City, Philippines | Graveyard Shift or Shifting ScheduleAbout This Role:Incident Manager ensures the smooth resolution of incidents, minimizing the impact on business operations. Acting as the primary point of contact during an incident, the incident manager oversees the process from start to finish, ensuring...

The primary objective of the Manager – IT Service Management is to ensure the smooth & continuous end-to-end operation of Incident and Problem Management processes across AIA. By effectively managing each of the IT service management functions, the incumbent will contribute to maintaining high levels of service availability, minimizing disruptions to...

Company OverviewAt Ascendion, we are committed to delivering exceptional IT services. Our team works together to provide seamless incident management and resolution.Job DescriptionWe are seeking a highly skilled Crisis Manager to join our team. The ideal candidate will have at least 5 years of experience in incident management and be knowledgeable in change...

Incident ManagementLead the incident management process to ensure timely detection, recording, categorization and resolution of incidents.Coordinate and prioritize incidents to meet SLAs, minimizing downtime and business impact.Ensure proper communication with stakeholders regarding incident status and resolution progress.Provide post-incident reviews to...

Job SummaryWe are seeking a highly skilled Techincal Incident Coordinator to join our team. The ideal candidate will have at least 5 years of experience in incident management and be knowledgeable in change management.ResponsibilitiesCoordinate incident response and resolution effortsDevelop and maintain knowledge management systems to ensure efficient...

Position DescriptionWe are looking for an experienced Crisis Manager to join our team. The successful candidate will have a strong background in ITIL-ITSM and be able to communicate complex technical information to non-technical stakeholders.Key ResponsibilitiesLead incident response and resolution effortsDevelop and maintain knowledge management systems to...

Job SummaryThe Major Incident Manager is responsible for overseeing and coordinating the response to major incidents that significantly impact business operations. This role ensures timely resolution, minimal downtime, and effective communication with various teams.

Job DescriptionThis role involves analysing data trends on incidents to identify problem candidates, recording relevant details, managing problem creation to closure, and coordinating proactive escalation of priority problems.The successful candidate will use standard problem analysis techniques to facilitate identification and validation of root causes,...

The primary objective of the Manager – IT Service Management is to ensure the smooth & continuous end-to-end operation of Incident and Problem Management processes across AIA. By effectively managing each of the IT service management functions, the incumbent will contribute to maintaining high levels of service availability, minimizing disruptions to...

Job DescriptionWe are seeking a highly skilled Claims Resolution Specialist to join our team at Shopee. As a Claims Resolution Specialist, you will be responsible for investigating and processing claims related to lost, damaged, or delayed goods in transit.Gather evidence to support claims, including pre-shipment videos and photos, and work closely with our...

EXCEL IN YOUR CAREER AS A DEBT RESOLUTION SPECIALISTWe are seeking a skilled Debt Resolution Specialist to join our team at Consistent Frozen Solutions Corporation.Job Summary:Responsible for contacting customers to collect outstanding payments and maintaining accurate records of all transactions.Collaborate with sales and senior management teams to reduce...

About the JobAscendion is looking for an IT Service Excellence Manager to join our dynamic team. As the successful candidate, you will play a pivotal role in ensuring the efficient delivery of IT services to our valued clients.Key Responsibilities:Manage Sev 2 and Sev 3 incidents, ensuring seamless service delivery and adherence to SLAs.Lead and empower a...

We are seeking an experienced Incident Response Manager to join our Cyber Team.Key Responsibilities:Manage and coordinate the response to security incidents.Lead the investigation and resolution of security incidents.Develop and implement incident response plans.Communicate with stakeholders and provide updates on incident status.Collaborate with other teams...

Job SummaryThe Major Incident Manager is responsible for managing and coordinating the response to major incidents that significantly impact the business operations of the insurance company. This role ensures that incidents are resolved efficiently and effectively, minimizing downtime and disruption. The Major Incident Manager will work closely with various...