IT Support Specialist
3 days ago
Santaisabel is seeking a highly motivated and detail-oriented IT Support Specialist to join our team. As an IT Support Specialist, you will be the primary point of contact for internal and external customers regarding technical issues with hardware, software, and network systems.
- Key Responsibilities:
- Provide first-level technical support via phone, email, and in-person interactions.
- Analyze and troubleshoot technical problems, escalating complex issues to senior engineers as needed.
- Maintain accurate records of customer interactions and issue resolutions.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 1-2 years of experience in IT support or a related field.
- Strong knowledge of MS Office, MS Exchange, and MS Windows networks.
- Excellent communication and problem-solving skills.
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