Customer Support Expert

1 month ago


Mandaue City, Central Visayas, Philippines Eteam Full time
Job Overview

Eteam seeks a highly skilled Customer Support Expert to join our team in Mandaue City. As a Customer Support Expert, you will be responsible for delivering exceptional customer service to our clients, addressing their concerns, and resolving issues in a timely and professional manner.

About the Role

This is a full-time position that requires a minimum of 2 years of experience in BPO, preferably with a background in customer service or a related field. You must possess strong verbal and written communication skills in English, as well as basic computer navigation skills. On-site work in Mandaue City is preferred, with graveyard or shifting schedules available.

Responsibilities
  • Provide exceptional customer service to clients via phone, email, or chat
  • Address customer complaints and resolve issues in a timely and professional manner
  • Work collaboratively with internal teams to resolve customer concerns
  • Maintain accurate records of customer interactions and issues
  • Meet performance targets and achieve quality standards
Requirements
  • SHS and college undergrads with at least 2 years of BPO experience
  • Primary valid IDs required
  • Strong verbal and written English communication skills
  • Basic computer navigation skills
  • Preferably residing within Mandaue City or willing to work onsite
  • Willing to work on graveyard shift or shifting schedules
Benefits
  • HMO coverage for employees and dependents
  • Competitive salary range: ₱20,000 - ₱30,000 per month
  • Leave credits and paid time off
  • Opportunities for career growth and professional development
About Eteam

Eteam is a leading provider of customer service solutions, dedicated to delivering exceptional service to our clients. We pride ourselves on our commitment to quality, innovation, and teamwork. If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.



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