Virtual Customer Experience Advocate

18 hours ago

Paranaque City, Calabarzon, Philippines beBeeCustomeroriented Full time ₱6,000 - ₱8,000

Merchant Support Specialist


Job Description

We are looking for a skilled professional to help our e-commerce clients understand, utilize and troubleshoot our testing platform.

The ideal candidate will report to the Support & Implementation Manager and communicate with customers daily via email, Slack and chat to resolve issues and deliver an outstanding customer experience.

Key Responsibilities
  • Deliver a best-in-class customer experience by responding promptly to customer inquiries
  • Troubleshoot technical issues, identify root causes and offer solutions or escalate when needed
  • Become a product expert so you can answer questions quickly and accurately
  • Manage open customer conversations at a time
  • Own follow-ups and ensure all tickets are resolved in a timely manner
  • Collaborate with internal teams on escalated or complex issues
  • Spot trends in support issues and share insights with product tech and ops
  • Contribute to internal knowledge-sharing documentation training etc
Requirements

To succeed in this role, you will need:

  • Proven experience in merchant support customer support or a related role
  • Proven experience in e-commerce SaaS or analytics
  • Excellent communication and problem-solving skills
  • You love helping people and can think on your feet
  • Comfortable wearing many hats and juggling priorities
  • Ability to multitask stay organized and manage time effectively
  • Familiarity with tools like Tableau Looker SQL or BI platforms is a bonus
Culture and Values

We are a customer-first company that values honesty transparency and kindness. Our team members are committed to delivering world-class service and striving for excellence in everything we do.

  • Put customers first – Be honest and transparent. Always act in the customer’s best interest.
  • Be helpful – Support teammates customers and partners with generosity and kindness.
  • Strive for excellence – Commit to being world-class at what you do.
  • Build and develop a diverse world-class team – Hire the best and invest in feedback and growth.
  • Have a perspective – Speak up when you disagree. Everyone is responsible for making us better.
What We Offer
  • Competitive salary and equity packages
  • Flexible vacation and PTO

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