Customer Satisfaction Advocate
1 day ago
You will play a pivotal role in ensuring customer satisfaction by managing high volumes of customer interactions and communications.
Key Responsibilities:- Utilize contact search and productivity tools to verify customer information
- Conduct regular health checks to gauge product satisfaction and value completion
- Develop comprehensive product knowledge to address customer objections effectively
- Document and track feedback and measurements through surveys, calls, and emails
- Minimum 2 years of experience working in customer service
- Prior success in achieving personal and team sales quotas/goals
- Experience in handling high-volume calling
- Excellent knowledge of MS Office applications
This is an exceptional opportunity for those who enjoy working with customers and want to make a tangible impact on their satisfaction. Our benefits package includes comprehensive health insurance, paid time off, and opportunities for professional growth and development.
About the Role:We are a virtual-first company that provides equipment and requires a reliable internet connection and dedicated workspace at home. Occasional attendance at our office in the NCR region may be required.
We seek a skilled and enthusiastic individual who can effectively communicate with customers and resolve issues efficiently. If you have a passion for delivering outstanding customer experiences, we would love to hear from you
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