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Customer Journey Experience Lead

1 week ago

Makati City, National Capital Region, Philippines AIA Hong Kong and Macau Full time

Transforming Customer Experiences

AIA Hong Kong and Macau is seeking a talented Customer Journey Experience Lead to drive innovation in customer experience design. The successful candidate will be responsible for designing, optimizing, and implementing customer journeys that meet or exceed customer expectations.

The role involves collaborating with cross-functional teams to develop and implement programs, policies, procedures, and methods that ensure quality standards are met and exceeded. You will also work closely with the Research and Insights team to validate customer journeys and measure key performance indicators.

  • Main Responsibilities:
  • Map customer journeys and create streamlined processes to deliver exceptional customer experiences.
  • Develop and implement programs to improve customer satisfaction, reduce friction, and increase quality standards.
  • Work with the Research and Insights team to validate customer journeys and measure key performance indicators.

About Us:

AIA Hong Kong and Macau is committed to helping our customers live Healthier, Longer, Better Lives. We believe in delivering exceptional customer experiences and strive to exceed our customers' expectations in all aspects of our business.