Customer Experience Manager

7 days ago


Makati City, National Capital Region, Philippines SAP SE Full time

Join SAP SE's dynamic team and contribute to delivering exceptional customer experiences. As a CFE consultant, you will be responsible for ensuring seamless communication and accountability throughout the customer journey.

With your expertise in delivering cloud-based solutions, you will drive business outcomes and foster long-term relationships with customers.

Key Responsibilities:
  • Develop tailored solutions for customers, aligning with their needs and expectations.
  • Manage project transitions between Services and Support.
  • Triage client queries and service requests, routing them to relevant teams.
  • Escalation management: coordinate and document customer escalations.
Qualifications & Experience:
  • Bachelor's degree or equivalent work experience.
  • Demonstrated proficiency in written and verbal communication.
  • Ability to pass a background check.
  • Previous customer-facing experience is advantageous.
  • 0-3 years of working experience.
  • Task-oriented with strong organizational skills.


  • Makati City, National Capital Region, Philippines RecruiterPH Full time

    Job DescriptionResponsibilities:Develop and execute a customer experience strategy that aligns with the organization's goals and values.Promote a customer-centric culture throughout the organization.Gather and analyze customer feedback through surveys, reviews, and other channels.Develop strategies to streamline and improve the customer journey.Regularly...


  • Makati City, National Capital Region, Philippines SuperStaff Full time

    About the RoleSuperStaff is seeking a Customer Experience Manager to oversee the quality of our contact center operations.The successful candidate will analyze and improve processes to enhance customer satisfaction, monitor agent performance, and develop training programs to upskill staff.This is an excellent opportunity to join a dynamic team and contribute...


  • Makati City, National Capital Region, Philippines Delta Kappa Commerce Corporation Full time

    Job SummaryDelta Kappa Commerce Corporation: A Leader in E-Commerce SolutionsWe are seeking a highly skilled Customer Experience Manager to join our team. As a key member of our operations department, you will be responsible for managing customer interactions, processing orders, and collaborating with cross-functional teams to resolve customer issues.Key...


  • Makati City, National Capital Region, Philippines Oracle Full time

    As a Customer Experience Delivery Manager at Oracle, you will be responsible for providing exceptional customer experiences through effective implementation of hospitality solutions.In this role, you will work closely with customers to understand their needs and deliver customized solutions that meet their requirements.Key ResponsibilitiesImplement...


  • Makati City, National Capital Region, Philippines Probe CX Full time

    Company OverviewProbe CX is a leading customer experience solutions provider, dedicated to delivering exceptional service and technical support to its clients.


  • Makati City, National Capital Region, Philippines SMARTPARK SYSTEMS SOLUTIONS INC. Full time

    The Customer Experience Associate is responsible for managing front desk operations, ensuring seamless office and facility management, and delivering exceptional customer service to internal and external clients. This role includes handling inquiries, coordinating administrative tasks, maintaining office cleanliness, and assisting with tenant services. The...


  • Makati City, National Capital Region, Philippines Realbase Full time

    We are seeking an enthusiastic and customer-focused Customer Experience Advocate to join our team at Realbase. In this role, you will be responsible for delivering exceptional customer experiences by providing timely and accurate technical support to our clients.About the PositionYou will work closely with our Customer Service Manager to develop and...


  • Makati City, National Capital Region, Philippines LVMH Group Full time

    As a Training Manager at Fendi, you will be an ambassador of our brand values and a catalyst for customer service excellence. This prestigious role offers the chance to influence the retail experience within one of the world's most revered fashion Maisons.Responsibilities:Collaborating with central Retail Training to implement and maintain global retail...


  • Makati City, National Capital Region, Philippines PMC Philippines Full time

    Purpose of the job: To effectively handle customer relationship management (CRM) activities and provide exceptional customer experiences as a full-time on-site staff member at PMC Philippines.">DescriptionThe role involves developing CRM systems, conducting market research, and executing social media marketing strategies to improve brand visibility and...


  • Makati City, National Capital Region, Philippines Inventi Asia Full time

    Job Overview">We are seeking a highly motivated Customer Experience Advocate to join our team and drive customer satisfaction, retention, and growth. As a Customer Experience Advocate, you will be responsible for building strong relationships, addressing client concerns, and collaborating with internal teams to resolve production issues.">About the...


  • Makati City, National Capital Region, Philippines Cartrack Full time

    We are looking for a Customer Experience Head to lead our dealership-sales team and drive business growth at Cartrack.Key ResponsibilitiesCustomer Focus: Develop and implement strategies to enhance customer satisfaction, loyalty, and retention.Team Leadership: Manage the dealership-sales team to ensure exceptional service standards and meet key performance...


  • Makati City, National Capital Region, Philippines Jolly Management Solution, Inc. Full time

    We are hiring a Customer Experience Advisor to work with us at Jolly Management Solution, Inc. in Makati.Job DescriptionThe successful candidate will be responsible for delivering exceptional customer experiences, promoting and selling clothing and accessories, and maintaining a visually appealing sales floor.The ideal candidate will have 1-3 years of...


  • Mandaluyong City, National Capital Region, Philippines Euroland IR PH Full time

    Euroland IR PH is seeking a driven Customer Experience Manager to spearhead our customer service efforts as an Associate Service Delivery Consultant. In this critical role, you will oversee the delivery of exceptional customer experiences across various touchpoints.The successful candidate will have a strong background in technical support and experience...


  • Makati City, National Capital Region, Philippines Edufied (BEfied Group) Full time

    We are looking for a talented Customer Experience Associate to join our team at Edufied (BEfied Group). As a key member of our support team, you will be responsible for delivering exceptional customer experiences.The Customer Experience Associate responsibilities include:Providing prompt and accurate responses to customer inquiries via phone, email or...


  • Makati City, National Capital Region, Philippines SAP SE Full time

    **Job Overview:**We are seeking a highly skilled Custumer Experience Strategist to join our team. As a key member of our customer-facing organization, you will work closely with clients to understand their business requirements and provide tailored solutions to meet their needs.You will be responsible for ensuring high levels of customer satisfaction through...


  • Makati City, National Capital Region, Philippines ACMobility Full time

    About AC Mobility:We are a dynamic company dedicated to providing excellent customer service and ensuring customer satisfaction after the sale of our products and services.Key Responsibilities:Handling customer inquiries and resolving issues in a professional and efficient manner.Processing warranties and ensuring that customers receive the necessary support...


  • Makati City, National Capital Region, Philippines Penbrothers Full time

    Company OverviewPenbrothers is a leading HR & remote talent management partner in the Philippines. We specialize in providing talented Filipinos with global opportunities in high-growth startups and dynamic companies, all from the comfort of their own homes.The RoleWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical...


  • Makati City, National Capital Region, Philippines IHG Hotels & Resorts Full time

    Our company is looking for a Customer Experience Analyst to join our Instant Service Center team. As a key member of our Operations Team, you will be responsible for providing analytical support and guidance on established WFM processes. Your primary goal will be to educate the team to achieve optimal cost, revenue, and guest experience outcomes.You will...


  • Makati City, National Capital Region, Philippines Nexus Recruitment Group Full time

    Candidate ProfileWe are looking for a highly motivated and experienced Customer Success Specialist to join our team at Nexus Recruitment Group. As a key member of our account management team, you will be responsible for providing exceptional support to our clients throughout the sales process.Your Key Responsibilities:Develop and maintain strong...


  • Makati City, National Capital Region, Philippines Cosmoluxe, Inc. Full time

    Job DescriptionThe Store Supervisor plays a critical role in the success of our retail operations. This is an exciting opportunity to join our team and contribute to the growth and development of Cosmoluxe, Inc.Main Responsibilities• Sales performance – drive revenue growth through effective target-setting and coaching• Operations process – oversee...