Customer Journey Specialist

5 days ago


Makati City, National Capital Region, Philippines Australia and New Zealand Banking Group Limited Full time

About Us

We are Australia and New Zealand Banking Group Limited, shaping a world where people and communities thrive.

Our goal is to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

You will be responsible for leading Support Coach Teams, supporting their development, and delivering the foundational elements of the ANZ Plus customer proposition.

This role involves a mixture of people leadership responsibilities and Support Coach-aligned tasks.

  • You will support the day-to-day professional development of Support Coaches.
  • You will lead and provide SME guidance to Support Coaches for complex or escalated issues.
  • You will support customers to digitally self-serve through the ANZ Plus App and adopt relevant features.
  • You will manage EDB customer queries received through instant messaging via the ANZ Plus App.

No two days are the same in this role.



  • Makati City, National Capital Region, Philippines Australia and New Zealand Banking Group Limited Full time

    At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleThis role is accountable for leading frontline teams to drive positive experiences and outcomes for the customer. You will be responsible for managing and developing...


  • Makati City, National Capital Region, Philippines ING Hubs Philippines Full time

    About the RoleWe are seeking a highly skilled Customer Journey Designer to join our team within the Global COO Risk organization. As a key member of the ESG Operational readiness team, you will play a crucial role in coordinating the execution of global ESG operational activities across different areas of the organization.Your primary responsibility will be...


  • Makati City, National Capital Region, Philippines Dentsu Aegis Network Full time

    About the PositionThis is an exciting opportunity for a Digital Engagement Consultant to join our team in Makati City. As a member of our team, you will be responsible for supporting the definition of a broader Marketing Automation strategy, proposing key initiatives, and evaluating their impact.Your Key Responsibilities:Suggesting key initiatives and...


  • Makati City, National Capital Region, Philippines ING Hubs Philippines Full time

    Are you looking for a challenging role where you can make a real impact? Do you have experience with data management, analysis, and integration? As a Customer Journey Expert at ING Hubs Philippines, you will have the opportunity to work on complex challenges and take decisions based on data and facts.You will analyze data sources and business requirements...


  • Makati City, National Capital Region, Philippines ING Hubs Philippines Full time

    Join us at ING Hubs Philippines and become part of a dynamic team that is shaping the future of banking. As a Customer Journey Expert, you will have the opportunity to work on challenging projects that require analytical thinking and problem-solving skills.About the JobWe are looking for an experienced professional who can analyze complex data from +20...


  • Quezon City, National Capital Region, Philippines ANZ Full time

    About UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.Our Vision: To be the leading banking group in Australia and New Zealand, delivering innovative solutions and exceptional customer experiences.We're proud of our inclusive...


  • Makati City, National Capital Region, Philippines Shell Full time

    On-site - Makati 1-3 Yrs Exp Bachelor Full-timeJob DescriptionThis job forms part of the Order to Delivery Journey and provides high quality frontline Customer facing service to support the Retail End to End integrated team (General Public and where applicable Loyalty, Digital). The Customer Operations Specialist Loyalty needs to project a professional...


  • Quezon City, National Capital Region, Philippines Australia and New Zealand Banking Group Limited Full time

    About Our CultureWe're proud of our inclusive culture where 90 percent of our people feel they belong. We provide opportunities for growth and development, flexible working arrangements, and a range of benefits to support our employees' wellbeing. Our team in Manila is critical to our success, and we're looking for talented individuals who share our values...


  • Makati City, National Capital Region, Philippines Australia and New Zealand Banking Group Limited Full time

    As a Support Squad Lead, you will be responsible for leading frontline teams to drive positive experiences and outcomes for the customer.You will be working closely with the Support Coach team to ensure they have the necessary skills and knowledge to support customers through their customer journey.The role requires strong knowledge of Support Coach...


  • Makati City, National Capital Region, Philippines Tricog Health Full time

    Sales Success with Tricog HealthWe are a pioneering global healthcare provider dedicated to virtual cardiac diagnostic solutions. Our mission is to revolutionize cardiovascular diagnosis through advanced technology.Join our dynamic Operations team as an Inside Sales Associate, where you will drive revenue growth through strategic customer engagement, lead...

  • Customer Care Agent

    2 weeks ago


    Makati City, National Capital Region, Philippines Neks Job Philippines Full time

    Begin your journey with us - Customer Care Agent - With Experience - Makati - Up to 23.5k - 26.5kDuties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or...


  • Makati City, National Capital Region, Philippines Inventi Asia Full time

    Job Description">We are seeking a skilled Client Engagement Specialist to join our team and ensure seamless interactions between customers and our organization. As a Client Engagement Specialist, you will be responsible for building trust, resolving issues, and driving long-term customer satisfaction.">About the Role">This is an exciting opportunity for an...


  • Makati City, National Capital Region, Philippines IT Managers, Inc. Full time

    At IT Managers, Inc., we're looking for a highly skilled Business Analyst to spearhead the implementation of our Customer Data Platform (CDP). This individual will be instrumental in working closely with stakeholders to identify business requirements and develop effective solutions.Responsibilities include:Mapping customer data sources and creating detailed...


  • Makati City, National Capital Region, Philippines Genfinity Full time

    Genfinity Makati, National Capital Region, PhilippinesB2B Customer Support Specialist6 days ago Be among the first 25 applicantsAbout KineticThe Kinetic team is on a mission to create a safer workplace and better life for the frontline workforce around the world. We are redefining workers' comp by focusing on three main pillars: injury prediction,...


  • Makati City, National Capital Region, Philippines RecruiterPH Full time

    Job DescriptionResponsibilities:Develop and execute a customer experience strategy that aligns with the organization's goals and values.Promote a customer-centric culture throughout the organization.Gather and analyze customer feedback through surveys, reviews, and other channels.Develop strategies to streamline and improve the customer journey.Regularly...


  • Makati City, National Capital Region, Philippines ING Hubs Philippines Full time

    Job OverviewThe ESG Operational readiness team is building a Customer Journey expert to join our team. As a Customer Journey expert, you will actively work with programs, domain experts, and implementation teams across different business lines to achieve the key objective of operationalizing global ESG activities.You will coordinate the execution of global...

  • Customer Care Agent

    4 weeks ago


    Makati City, National Capital Region, Philippines Neks Job Philippines Full time

    Begin your journey with us - Customer Care Agent - With Experience - Makati - Up to 23.5k - 26.5kDuties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or...


  • Makati City, National Capital Region, Philippines Metrobank Full time

    ResponsibilitiesThe successful candidate will be responsible for leading the development and implementation of acquisition programs to drive customer growth and expand our credit card penetration. Key responsibilities include:Main Accountabilities:Develop and manage acquisition programs to grow credit card penetration.Lead a team to design and implement...


  • Makati City, National Capital Region, Philippines Tamaray People Solutions Corporation Full time

    About the RoleWe are looking for a Customer Relationship Specialist to join our team at Tamaray People Solutions Corporation. In this role, you will be responsible for building and maintaining strong relationships with customers.As a Customer Relationship Specialist, you will handle customer enquiries, both existing and new, and respond to their needs in a...


  • Makati City, National Capital Region, Philippines SAVii Full time

    About SAVii">We're a remote-first organization that aims to transform lives every day through our 360° salary linked wellness services. Founded in 2017 as SAVii PH, we've been revolutionizing the employee wellness landscape in emerging markets.We empower HR leaders with financial wellness services that elevate team members personally and professionally. Our...