Customer Journey Designer

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleThis role is accountable for leading frontline teams to drive positive experiences and outcomes for the customer. You will be responsible for managing and developing...

About the PositionThis is an exciting opportunity for a Digital Engagement Consultant to join our team in Makati City. As a member of our team, you will be responsible for supporting the definition of a broader Marketing Automation strategy, proposing key initiatives, and evaluating their impact.Your Key Responsibilities:Suggesting key initiatives and...

Join us at ING Hubs Philippines and become part of a dynamic team that is shaping the future of banking. As a Customer Journey Expert, you will have the opportunity to work on challenging projects that require analytical thinking and problem-solving skills.About the JobWe are looking for an experienced professional who can analyze complex data from +20...

Are you looking for a challenging role where you can make a real impact? Do you have experience with data management, analysis, and integration? As a Customer Journey Expert at ING Hubs Philippines, you will have the opportunity to work on complex challenges and take decisions based on data and facts.You will analyze data sources and business requirements...

About UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.Our Vision: To be the leading banking group in Australia and New Zealand, delivering innovative solutions and exceptional customer experiences.We're proud of our inclusive...

About UsWe are Australia and New Zealand Banking Group Limited, shaping a world where people and communities thrive.Our goal is to improve the financial wellbeing and sustainability of our millions of customers.About the RoleYou will be responsible for leading Support Coach Teams, supporting their development, and delivering the foundational elements of the...

Responsibilities: • Conduct user research to understand user needs, behaviors, and pain points using methods such as interviews, surveys, and usability testing. • Create user personas, journey maps, and storyboards to illustrate user insights. • Design wireframes, prototypes, and high-fidelity mockups that effectively communicate design concepts and...

ResponsibilitiesThe successful candidate will be responsible for leading the development and implementation of acquisition programs to drive customer growth and expand our credit card penetration. Key responsibilities include:Main Accountabilities:Develop and manage acquisition programs to grow credit card penetration.Lead a team to design and implement...

About usIndicia Worldwide is an insight and technology led communications agency with global production expertise.Why we exist: we create new valueAt Indicia Worldwide, our philosophy is one of 'creating new value'. We create new value at every step of the journey that a brand takes to market, by driving an increase in marketing performance and reducing...

About Our CultureWe're proud of our inclusive culture where 90 percent of our people feel they belong. We provide opportunities for growth and development, flexible working arrangements, and a range of benefits to support our employees' wellbeing. Our team in Manila is critical to our success, and we're looking for talented individuals who share our values...

Role OverviewThe role of the Communications Manager plays a pivotal role in ensuring a seamless, engaging, and impactful customer journey. This role blends strategic communications, user experience (UX), and customer journey design to improve how Savvi interacts with its customers across multiple touchpoints.You will lead communication strategies that...

At IT Managers, Inc., we're looking for a highly skilled Business Analyst to spearhead the implementation of our Customer Data Platform (CDP). This individual will be instrumental in working closely with stakeholders to identify business requirements and develop effective solutions.Responsibilities include:Mapping customer data sources and creating detailed...

As a Support Squad Lead, you will be responsible for leading frontline teams to drive positive experiences and outcomes for the customer.You will be working closely with the Support Coach team to ensure they have the necessary skills and knowledge to support customers through their customer journey.The role requires strong knowledge of Support Coach...

Begin your journey with us - Customer Care Agent - With Experience - Makati - Up to 23.5k - 26.5kDuties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or...

Qualifications:- Bachelors Degree in a related field- At least 5 years of experience as a UX designer, interaction designer, information architect, or similar.- Fluency in best practices for app and web-based information architecture and interaction design, user-centered design process, as well as strong knowledge of user experience principles and...

Job DescriptionResponsibilities:Develop and execute a customer experience strategy that aligns with the organization's goals and values.Promote a customer-centric culture throughout the organization.Gather and analyze customer feedback through surveys, reviews, and other channels.Develop strategies to streamline and improve the customer journey.Regularly...

Functions:- Create user-centered designs by understanding business requirements, the voice of the customer, user journeys, customer feedback, and usability findings.- Quickly and iteratively create user flows, wireframes, prototypes, and detailed UI and visual design specifications for Product and Engineering teams, as well as business stakeholders and...

Are you tired of commuting day in and day out? Longing for the freedom and flexibility of remote work, but worried about missing out on the social connections with your coworkers? Well, get ready for the best of both worlds When you join our team, you'll experience the power of collaboration and the warmth of a supportive community, all from the comfort of...

Begin your journey with us - Customer Care Agent - With Experience - Makati - Up to 23.5k - 26.5kDuties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or...

Job DescriptionThe Project Assistant - Customer Relations will provide critical support to our customers throughout their journey with Deltek. This includes answering questions, resolving issues, and ensuring overall satisfaction.Responsibilities:Support customers via phone, email, and chat in a friendly and professional manner.Resolve customer complaints...