Strategic Customer Journey Manager
6 days ago
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Our Vision: To be the leading banking group in Australia and New Zealand, delivering innovative solutions and exceptional customer experiences.
We're proud of our inclusive culture, where 90 percent of our people feel they belong.
The Job DescriptionAs a Business Analyst, you will work on strategic transformation initiatives across Customer Service Operations, partnering closely with business leads to optimise end-to-end customer journeys and improve processes.
This is a challenging role that requires strong analytical and problem-solving skills, as well as excellent communication and collaboration skills.
- Complete data analysis and reporting for change design and implementation phases
- Ensure requirements are managed in compliance with internal policies and external regulations
- Regularly communicate with stakeholders on the progress, issues and risks of the initiatives
To grow and be successful in this role, you will ideally bring:
- Previous experience as a Business Analyst or similar position, across project methodologies and tools
- Knowledge of process mapping and process redesign
- Excellent Communication and Collaboration skills
- Demonstrated experience working collaboratively with stakeholders
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