Business Development Manager

1 day ago

Iloilo City, Western Visayas, Philippines beBeeCustomerSuccess Full time ₱720,000 - ₱960,000
About the Role

We are seeking a highly skilled professional to lead our customer success efforts, ensuring seamless interactions and optimal value delivery for our clients.

This role will involve navigating the ever-evolving landscape of virtual assistance, helping businesses optimize their operations and achieve their goals through data-driven decision making and exceptional customer experiences.

Key Responsibilities
  • Develop and maintain strong relationships with clients and assistants
  • Review client accounts, performance metrics, and goals to identify growth opportunities
  • Facilitate the onboarding process for new customers, providing comprehensive support and guidance
  • Act as the voice of the customer internally, advocating for their needs and driving business growth through strategic partnerships
Measuring Success
  • Maintaining and improving client continuity and satisfaction through proactive issue resolution and timely communication
  • Growing revenue from existing accounts through upsells and expansions, leveraging relationships and industry expertise
  • Achieving and maintaining positive client feedback, fostering a culture of excellence and continuous improvement
Requirements
  • Proven experience in account management, relationship management, or customer success in the B2B realm, with a track record of driving results and delivering value
  • Fostering and managing relationships with US-based B2B clients, preferably within business consultancy or recruitment and staffing sectors, with executive-level communication skills
  • Experience engaging with top-tier clients (C+-level) with strategic communication and partnership development

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