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Collections Management Supervisor

2 weeks ago

Manila, National Capital Region, Philippines Filinvest Hospitality Corporation Full time

The Collections Management Supervisor plays a vital role in overseeing the Frontline, Collections and Ledger Management Section.

The supervisor's primary responsibility is to ensure that all accounts endorsed for callout are efficiently contacted through various means of effort.

**Responsibilities Include:**

  • Monitoring daily staff productivity to ensure key objectives are met.
  • Providing coaching and guidance to staff on policies, processes, and customer service standards.
  • Coordinating with internal teams to resolve customer complaints in a timely and professional manner.
  • Creating and preparing daily and periodic reports for management use.

This role requires excellent communication and leadership skills to effectively manage the team and ensure seamless operations.