Billing and Collection Specialist

2 weeks ago


Manila, National Capital Region, Philippines Total Information Management Corp. Full time

The Billing and Collection Specialist is responsible for managing the billing process, ensuring timely invoicing, and overseeing the collection of payments from clients. This role involves maintaining accurate financial records, resolving discrepancies, and building strong relationships with customers to facilitate timely payments. The ideal candidate will possess strong analytical skills, attention to detail, and excellent communication.

Key Responsibilities:

  1. Billing Management:
    Prepare and issue accurate invoices to clients in a timely manner.
    Ensure that all billing information is complete and correct, including pricing, terms, and payment methods.
    Maintain and update billing records and customer accounts in the financial system.
  2. Collections:
    Monitor accounts receivable aging reports to identify overdue accounts.
    Contact clients via phone, email, or mail to follow up on outstanding invoices and negotiate payment arrangements.
    Resolve payment discrepancies and disputes in a professional manner.
  3. Customer Relationship Management:
    Build and maintain positive relationships with clients to facilitate timely payments.
    Provide exceptional customer service by addressing inquiries and resolving issues related to billing and collections.
  4. Reporting:
    Prepare regular reports on accounts receivable status, including aging reports and collection forecasts.
    Analyze collection trends and develop strategies to improve collection rates.
  5. Compliance and Record Keeping:
    Ensure compliance with company policies and legal regulations regarding billing and collections.
    Maintain accurate and organized financial records for audit purposes.
  6. Collaboration:
    Work closely with other departments, such as Sales and Customer Service, to resolve billing issues and improve processes.
    Assist in the development and implementation of billing and collection policies and procedures.

QUALIFICATIONS:

Education:
Bachelor's Degree in Business, Financial Management, or any related field.

Experience:
At least 3-4 years of proven experience in business/sales operations and Financial Management.

Skills and Competencies:

  • Proven experience in billing and collections, preferably in the IT industry.
  • Strong understanding of accounting principles and practices.
  • Proficient in using Microsoft Office Suite (Excel, Word).
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Detail-oriented with strong organizational skills.
  • Ability to work independently and as part of a team.
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