SaaS Operations Specialist

2 days ago

Marikina City, National Capital Region, Philippines beBeeSupport Full time ₱500,000 - ₱800,000
High-Growth SaaS Operations Support Role

We are seeking a skilled Technical Support Specialist to join our team and provide exceptional support to our clients. As a key member of our operations team, you will be responsible for ensuring seamless technical assistance and problem-solving skills.

  • Monitor our in-house ticketing system, acknowledging requests within the defined first response target.
  • Access SaaS environments to perform user access provisioning, deprovisioning, and changes as well as simple SaaS setup workflows.
  • Execute only the defined steps in the runbook, pause and escalate if anything is unclear or out of scope.
  • Log every action with notes, request links, and screenshots or other evidence in the system of record.
  • Meet service levels for first response and resolution by request type.
  • Maintain reliable shift coverage, complete clean handoffs with pending items and owners.
Requirements:
  • 1+ years of experience in SaaS technical support, IT helpdesk, or customer service (ideally supporting U.S./EU clients).
  • Strong English communication skills – both written and verbal.
  • Familiar with modern SaaS tools (e.g., G Suite, Slack, CRMs, Jira, etc.).
  • Comfortable managing user access for SaaS applications (i.e. Figma, Miro, Salesforce, Slack and so on).
  • Strong attention to detail and consistent process discipline.
  • Reliable and steady during low activity periods with strong time management.
  • Tech-curious and proactive in learning new tools, updates, and processes.
Nice to Have:
  • Experience working for a U.S. SaaS company.
  • Hands-on experience with access management workflows.
  • Familiarity with Okta, Google Workspace or Entra ID.
  • Basic understanding of security and compliance practices.
  • Ability to spot patterns and suggest small process improvements over time.
  • Prior work in a 24/7 support or rotating shift environment.
Benefits:

At our company, we prioritize employee growth and satisfaction. Our role offers:

  • Meaningful work & Growth: We strive to deliver an excellent client experience.
  • Employee as our biggest asset: We invest in our people's career and welfare.
  • Global reach & local impact: Work with high-growth startups from the comfort of your own home.

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