Remote IT Operations Specialist

2 days ago

Quezon City, National Capital Region, Philippines beBeeTechnical Full time ₱1,200,000 - ₱1,500,000
About the Opportunity

We are seeking a highly skilled Technical Support Specialist to join our team in providing round the clock coverage for provisioning and deprovisioning of employee user accounts in SaaS environments.

Key Responsibilities:
  • Monitor our inhouse ticketing system, acknowledge requests within the defined first response target
  • Access SaaS environments to perform user access provisioning, deprovisioning and changes as well as simple SaaS setup workflows
  • Execute only the defined steps in the runbook, pause and escalate if anything is unclear or out of scope
  • Log every action with notes, request links, and screenshots or other evidence in the system of record
  • Meet service levels for first response and resolution by request type
  • Maintain reliable shift coverage, complete clean handoffs with pending items and owners
Requirements:
  • 1+ years of experience in SaaS technical support, IT helpdesk, or customer service (ideally supporting U.S./EU clients)
  • Strong English communication skills – both written and verbal
  • Familiar with modern SaaS tools (e.g., G Suite, Slack, CRMs, Jira, etc.)
  • Comfortable managing user access for SaaS applications (i.e. Figma, Miro, Salesforce, Slack and so on)
  • Strong attention to detail and consistent process discipline
  • Reliable and steady during low activity periods with strong time management
  • Tech-curious and proactive in learning new tools, updates, and processes
Nice to Have:
  • Experience working for a U.S. SaaS company
  • Hands on experience with access management workflows
  • Familiarity with Okta, Google Workspace or Entra ID
  • Basic understanding of security and compliance practices
  • Ability to spot patterns and suggest small process improvements over time
  • Prior work in a 24/7 support or rotating shift environment

Hiring Process: AI Interviewer supervised by Human Talent Acquisition Experts.

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