SaaS Operations Specialist

2 days ago

Makati City, National Capital Region, Philippines beBeeCareers Full time ₱10,000 - ₱15,000

About Us

We are an HR and remote talent management partner providing talented individuals with global opportunities in high-growth startups and dynamic companies.

About the Role

Technical Support Specialists provide round the clock coverage for provisioning and deprovisioning of employee user accounts in SaaS environments. They monitor our ticketing system, follow clear runbooks, and record complete evidence for every action. Work involves sensitive data, so zero errors and meticulous execution are required.

This is a shift-based role in a remote setup for a tech startup.

Key Responsibilities:

  • Monitor our in-house ticketing system and acknowledge requests within the defined first response target
  • Access SaaS environments to perform user access provisioning, deprovisioning, and changes as well as simple SaaS setup workflows
  • Execute only the defined steps in the runbook, pause, and escalate if anything is unclear or out of scope
  • Log every action with notes, request links, and screenshots or other evidence in the system of record
  • Meet service levels for first response and resolution by request type
  • Maintain reliable shift coverage, complete clean handoffs with pending items and owners

Requirements:

  • 1+ years of experience in SaaS technical support, IT helpdesk, or customer service (ideally supporting U.S./EU clients)
  • Strong English communication skills – both written and verbal
  • Familiar with modern SaaS tools (e.g., G Suite, Slack, CRMs, Jira, etc.)
  • Comfortable managing user access for SaaS applications (i.e., Figma, Miro, Salesforce, Slack, and so on)
  • Strong attention to detail and consistent process discipline
  • Reliable and steady during low activity periods with strong time management
  • Tech-curious and proactive in learning new tools, updates, and processes

What We Offer:

  • Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience
  • Employee as our biggest asset: We are genuinely invested in our people's career and welfare
  • Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home

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