SaaS Renewal Specialist

15 hours ago

Makati City, National Capital Region, Philippines KMC Solutions Full time ₱900,000 - ₱1,200,000 per year

Job Overview:

  • Work on-site in One Ayala, Makati
  • Night Shift (7PM to 4AM)

The main responsibilities of a RENEWAL SPECIALIST include:

  • Renewal Management:

  • Proactively manage and execute the renewal process for a portfolio of commercial accounts.

  • Generate and deliver timely renewal quotes and contracts.
  • Track renewal progress and maintain accurate records in our CRM system.
  • Identify and address potential renewal risks and opportunities.
  • Accurately forecast renewal rates and revenue.

  • Customer Engagement:

  • Build and maintain strong customer relationships, acting as their primary point of contact for renewals.

  • Conduct proactive outreach to customers approaching their renewal date, including email, phone, and virtual meetings.
  • Understand customer needs and address any concerns or questions regarding their renewal.
  • Communicate value propositions and product updates to ensure customer satisfaction and continued engagement.
  • Gather customer feedback and relay it to the appropriate teams for continuous improvement.

  • Process Improvement:

  • Identify and recommend improvements to the renewal process to enhance effi ciency and customer experience.

  • Collaborate with cross-functional teams, including sales, support, and product, to ensure alignment and smooth renewal execution.
  • Stay up-to-date on product knowledge, industry trends, and best practices in renewal management.

  • Reporting and Analysis:

  • Generate regular reports on renewal performance, including renewal rates, revenue, and customer feedback.

  • Analyze data to identify trends and insights to improve renewal strategies.
  • Provide accurate and timely updates to management on renewal status and forecasts.

To apply, you must be an expert on the following requirements:

  • Bachelor's degree in Business Administration, Marketing, or a related field (preferred).
  • 4 to 5 years and more for experience in renewals, sales, customer service, or a related fi eld, preferably in a SaaS or technology environment.
  • Proven track record of achieving renewal targets and driving customer retention.
  • Excellent communication, interpersonal, and negotiation skills.
  • Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks.
  • Proficiency in CRM systems (e.g., Salesforce) and Microsoft Office Suite.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Excellent English verbal and written skills.

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