
SaaS Renewal Specialist
3 days ago
Job Overview:
- Work on-site in One Ayala, Makati
- Night Shift (7PM to 4AM)
The main responsibilities of a RENEWAL SPECIALIST include:
Renewal Management:
Proactively manage and execute the renewal process for a portfolio of commercial accounts.
- Generate and deliver timely renewal quotes and contracts.
- Track renewal progress and maintain accurate records in our CRM system.
- Identify and address potential renewal risks and opportunities.
- Accurately forecast renewal rates and revenue.
Customer Engagement:
Build and maintain strong customer relationships, acting as their primary point of contact for renewals.
- Conduct proactive outreach to customers approaching their renewal date, including email, phone, and virtual meetings.
- Understand customer needs and address any concerns or questions regarding their renewal.
- Communicate value propositions and product updates to ensure customer satisfaction and continued engagement.
- Gather customer feedback and relay it to the appropriate teams for continuous improvement.
Process Improvement:
Identify and recommend improvements to the renewal process to enhance effi ciency and customer experience.
- Collaborate with cross-functional teams, including sales, support, and product, to ensure alignment and smooth renewal execution.
- Stay up-to-date on product knowledge, industry trends, and best practices in renewal management.
Reporting and Analysis:
Generate regular reports on renewal performance, including renewal rates, revenue, and customer feedback.
- Analyze data to identify trends and insights to improve renewal strategies.
- Provide accurate and timely updates to management on renewal status and forecasts.
To apply, you must be an expert on the following requirements:
- Bachelor's degree in Business Administration, Marketing, or a related field (preferred).
- 4 to 5 years and more for experience in renewals, sales, customer service, or a related fi eld, preferably in a SaaS or technology environment.
- Proven track record of achieving renewal targets and driving customer retention.
- Excellent communication, interpersonal, and negotiation skills.
- Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks.
- Proficiency in CRM systems (e.g., Salesforce) and Microsoft Office Suite.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong problem-solving and analytical skills.
- Excellent English verbal and written skills.
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