Technical Service Advocate

1 day ago

General Santos, Soccsksargen, Philippines beBeeCustomer Full time $45,000 - $75,000
Technical Support Specialist Job Description

Sinch is pioneering the way businesses communicate. We provide a Customer Communications Cloud that powers engaging customer experiences through mobile messaging, voice, and email.

Our AI-infused Super Network, APIs, and applications ensure customers can connect with us reliably and securely at every step of their journey.

We prioritize simplicity, teamwork, and innovation to deliver top-notch customer support.

This role is perfect for someone who enjoys solving complex technical issues and providing clear communication to our customers.

Key Responsibilities:
  1. Handle escalated support tickets via email, chat, or phone to assist Sinch customers.
  2. Troubleshoot technical issues using internal tools, logs, and APIs to identify root causes.
  3. Ensure compliance with data protection policies to safeguard customer information.
  4. Take ownership of escalations from start to finish, providing timely and accurate updates to customers.
  5. Collaborate with engineering and product teams to resolve deeper issues and improve customer experience.
  6. Partner with cross-functional teams across multiple brands to share knowledge and best practices.
Requirements:
  • At least one year of experience providing live chat technical support for software/SaaS platforms.
  • Strong problem-solving skills and ability to translate technical details to non-technical audiences.
  • Excellent written and verbal communication skills in English.
  • Ability to work autonomously and collaborate effectively with cross-regional teams.
Benefits:

As a Technical Support Specialist, you will be part of a dynamic team that values teamwork, innovation, and customer satisfaction.

You will have opportunities to grow and develop your skills, working with cutting-edge technologies and innovative solutions.

What We Offer:

A competitive compensation package, comprehensive benefits, and a collaborative work environment.

Join us in our mission to revolutionize customer communication and experience.

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