Community Technical Advocate

1 day ago


General Santos, Soccsksargen, Philippines beBeeSupport Full time $50,000 - $80,000
Job Description

Sophos is a global leader in advanced security solutions, and we are seeking a skilled Community Support Engineer to join our team.

The ideal candidate will have strong technical knowledge and excellent communication skills to provide top-notch support to our customers through various online platforms.

This role requires the ability to work independently, think critically, and troubleshoot complex issues.

Main Responsibilities:
  • Provide proactive support to customers through online forums and social media channels
  • Monitor and respond to customer queries in a timely manner
  • Escalate complex issues to internal teams as needed
  • Collaborate with cross-functional teams to resolve issues
Requirements:
  • Strong technical knowledge of IT security concepts
  • Excellent verbal and written communication skills
  • Ability to work independently and think critically
  • Experience with installation, configuration, and troubleshooting of Windows operating systems
  • Knowledge of cloud-based technologies and cybersecurity practices
Why Join Us?

We offer a remote-first working model, allowing employees to work from anywhere. Our team is passionate about innovation, diversity, and inclusion.

We prioritize employee wellbeing, offering fitness and trivia competitions, wellbeing webinars, and volunteer days.

About Sophos

Sophos is a global cybersecurity leader, dedicated to delivering innovative solutions to protect businesses from cyber threats.



  • General Santos, Soccsksargen, Philippines beBeeCustomer Full time $45,000 - $75,000

    Technical Support Specialist Job DescriptionSinch is pioneering the way businesses communicate. We provide a Customer Communications Cloud that powers engaging customer experiences through mobile messaging, voice, and email.Our AI-infused Super Network, APIs, and applications ensure customers can connect with us reliably and securely at every step of their...


  • General Santos, Soccsksargen, Philippines beBeeCryptotechnician Full time ₱25,000 - ₱35,000

    Technical Support Specialist RoleOur organization is seeking an experienced Technical Support Analyst/Specialist to join our team of diverse and talented technical support professionals.This role offers the opportunity to explore emerging technologies in the high-demand Crypto/Blockchain industry and contribute to the development of our working methods...


  • General Santos, Soccsksargen, Philippines beBeeClientSuccess Full time ₱1,512,000 - ₱2,140,000

    Job SummaryThis role involves managing daily client communications, responding promptly to requests and needs, collaborating with a Client Success Manager to execute account strategy and achieve performance objectives.Responsibilities:Establish and maintain open lines of communication with the largest client, ensuring timely responses to their needs and...


  • General Santos, Soccsksargen, Philippines beBeeTechnical Full time ₱5,000 - ₱10,000

    Job TitleTechnical Support AdvocateAbout UsWe are a global team, united by our desire to connect diverse people with common values for bold impact.We believe that being true to ourselves and each other fosters meaningful connections and drives results.We strive for excellence in everything we do and always look for ways to improve.The RoleThis position has...


  • General Santos, Soccsksargen, Philippines beBeeCustomerSupport Full time ₱300,000 - ₱420,000

    Customer Support RoleThis is a comprehensive customer support role that requires individuals to provide first-line assistance to customers via digital channels. The selected candidate will work as part of a dynamic team to ensure exceptional support for clients.Key ResponsibilitiesRespond promptly and professionally to customer inquiries through online...


  • General Santos, Soccsksargen, Philippines beBeeCustomerSupport Full time ₱12,000 - ₱18,000

    About This JobWe are looking for a skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be the primary point of contact for customers, providing timely and effective support via various channels.Your responsibilities will include:Responding to customer inquiries and resolving issues in a professional and courteous...


  • General Santos, Soccsksargen, Philippines beBeeCommunity Full time ₱4,500 - ₱6,000

    Job Title: Community ChampionWe are seeking a skilled professional to develop and expand an active, engaged community of digital marketers.Scale online communities from scratch, utilizing core platforms like Discord, Telegram, X, Facebook, and LinkedIn.Design and implement a content and engagement strategy tailored to digital marketers, featuring...

  • Developer Advocate

    1 day ago


    General Santos, Soccsksargen, Philippines beBeeBlockchain Full time ₱60,000 - ₱75,000

    Job Description:">">We are seeking a skilled professional to serve as the primary liaison between our organization and the developer community, fostering strong relationships and driving adoption of our platform.">The ideal candidate will have experience in blockchain technology, artificial intelligence, and developer community engagement, with excellent...


  • General Santos, Soccsksargen, Philippines beBeeResolution Full time ₱800,000 - ₱1,200,000

    Job Title:Customer Service Resolution SpecialistJob Description:The Customer Service Resolution Specialist plays a pivotal role in the support team, serving as the central point for managing and resolving escalated customer issues. This individual ensures high-priority cases are addressed promptly, driving resolution while improving customer satisfaction and...


  • General Santos, Soccsksargen, Philippines beBeeSupport Full time $40,000 - $60,000

    Customer Support Advocate RoleWe are seeking an exceptional Customer Support Advocate to join our team on an 18-month fixed term contract. As a key member of our support function, you will be the primary point of contact for clients, owning customer communications from initial request through to resolution.