Technical Product Support Specialist

1 day ago

General Santos, Soccsksargen, Philippines beBeeTechnical Full time ₱5,000 - ₱10,000
Job Title

Technical Support Advocate

About Us

We are a global team, united by our desire to connect diverse people with common values for bold impact.

We believe that being true to ourselves and each other fosters meaningful connections and drives results.

We strive for excellence in everything we do and always look for ways to improve.

The Role

This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product.

The Technical Support Representative work environment is focused on providing support to customers, partners, and colleagues in a fast-paced setting.

A successful Technical Support Advocate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, team needs, and delivers the highest level of client satisfaction.

Your Responsibilities
  • Installs, modifies, and makes minor repairs to computer hardware and software systems.
  • Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
  • Maintains system functionality by testing computer components.
  • Helps design and implement networks.
  • Consults with users to determine appropriate hardware and software needs and assists in placing orders.
  • Maximizes computer systems capabilities by studying technical applications and making recommendations.
  • Tests compatibility of new programs with existing ones.
  • Gathers data to identify and evaluate technical purchasing options.
  • Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
  • Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
  • Installs software and necessary applications for workflow.
  • Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
  • Maintains system capability by testing computer components.
  • Carries out software, network, and database performance tuning.
  • Documents hardware and software updates.
  • Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
  • Prepares reference material for users by drafting operation instructions
  • Supports other team members to ensure program success
What We're Looking For
  • An analytical and critical thinker, with an eye for even the most minute of details
  • Passionate about client satisfaction
  • 2 years of technical support experience: Preferably supporting customers via email and chat.
  • Experience in providing technical support: installing and uninstalling apps from phones and computers.
  • General knowledge of how web-based and mobile apps work.
  • Metrics-driven and proven ability to handle a high volume of customer interactions.
  • Strong conflict resolution skills and even temperament in challenging situations.
  • Native or near-native written and spoken English.
  • Ability to properly understand and convey tone via written communications.
  • Creative problem-solving skills.
  • Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
  • Loads of empathy – you genuinely care
  • Proactive attitude and ability to work with limited supervision.
Benefits
  • Private Health Insurance
  • Training & Development

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