Technical Support

1 week ago

Dasmariñas, Calabarzon, Philippines beBeeQuality Full time ₱2,500,000 - ₱3,500,000
Technical Support and QA Specialist Role

This is a hybrid position that combines technical support and quality assurance. You will be responsible for helping resolve escalated customer issues, testing new features before release, and building automation to improve both support and QA processes.

The ideal candidate will have strong English communication skills, previous experience in a consumer or business app environment, and demonstrated ability to provide effective technical support or QA testing in a fast-moving software team.

  • Main Responsibilities:
  • Handle complex issues escalated from our customer service team.
  • Investigate and resolve customer problems by reproducing issues, reviewing logs, and testing app flows.
  • Communicate clearly and empathetically with customers when needed.
  • Enable internal support agents with clear explanations, fixes, and documentation.
  • Participate in pre-release QA cycles, testing app builds on both physical devices and simulators.
  • Run manual tests across key user journeys and edge cases.
  • Help design and maintain automated test suites.
  • Provide feedback during release planning to identify risks and areas needing special attention.
Requirements

To be successful in this role, you will need to have the following skills and qualifications:

  • Strong Communication Skills: Strong English communication skills (written and verbal) – essential for both support and cross-team collaboration.
  • Previous Experience: Previous experience in a consumer or business app environment.
  • Problem-Solving Ability: Demonstrated ability to provide effective technical support or QA testing in a fast-moving software team.
  • Technical Skills: Comfortable with on-device app testing (iOS/Android) and simulators/emulators.
  • Automation Knowledge: Familiarity with test automation tools or willingness to learn.
What We Offer

We are committed to creating a positive employee experience. Here are some of the benefits we offer:

  • Meaningful Work: You will have the opportunity to make an impact on fast-growing startups and dynamic companies.
  • Growth Opportunities: We take every opportunity to stretch ourselves and deliver an excellent client experience.
  • Global Reach: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
About This Role

This is a mid-senior level, full-time position in the information technology field. It is located in the outsourcing and offshoring consulting industry.

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