Technical Support Specialist

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeSupport Full time ₱800,000 - ₱1,200,000
Job Opportunity

MCI delivers tailored solutions to meet diverse client needs.

With a commitment to excellence and innovation, MCI has established itself as a trusted partner in the industry.

Technical Support Role

As a Technical Support Representative, you will provide technical assistance and troubleshooting support for various clients across industries.

In this role, you'll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

Key Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
Required Skills and Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

This is a remote work opportunity.

What We Are Looking For

We are looking for highly skilled individuals who can deliver exceptional results while working independently.

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