Customer Experience Support Specialist
3 days ago
We believe in empowering our employees to drive success through collaboration and shared goals.
Job Title: Spanish Bilingual Customer Service Representative
Description:
Key Responsibilities:- Deliver high-quality customer support via phone, text, chat, video chat, and other communication channels.
- Engage with the customer service team to perform complex customer support tasks.
- Foster risk awareness by adhering to established policies and procedures.
- Promote digital services, such as online statement delivery and e-signatures.
- Escalate non-routine customer queries to a supervisor.
Qualifications:
- A minimum of 2 years of customer service experience in a BPO setting.
- Desirable qualifications include a college degree and 6-24 months of experience as a Spanish bilingual customer service representative.
Expectations:
- Attend all scheduled training sessions.
- Be adaptable with working hours and schedules.
- Work from our office located at Mckinley Hill, Taguig.
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