Professional Development Trainer

4 days ago


Manila, National Capital Region, Philippines beBeeLearning Full time ₱800,000 - ₱1,000,000
Job Overview

The Learning Specialist plays a pivotal role in equipping customer service representatives with the necessary skills and knowledge to excel in their roles. This encompasses providing new hires with comprehensive product information, company insights, and effective customer service techniques.

The Learning Specialist is responsible for designing and delivering training programs through various mediums, including in-class instruction, e-learning platforms, virtual facilitation, and blended learning approaches.

Main Responsibilities:
  • Develop high-quality lesson plans tailored to training delivery
  • Analyze and refine the training curriculum as needed to ensure optimal results
  • Prepare engaging materials and resources for training sessions
  • Deliver clear instruction using diverse techniques and activities
  • Evaluate learner progress and mastery of content, skills, and procedures
Essential Qualifications:
  • Bachelor's Degree in any field of study
  • A minimum of three years of experience in a call center or similar industry
  • Strong project management skills and proficiency in MS Office
  • Excellent verbal and written communication skills
Key Benefits:

This role offers a dynamic work environment, opportunities for professional growth, and the chance to make a meaningful impact on our customers' experiences.



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