Professional - CLS Trainer

4 weeks ago

Manila, National Capital Region, Philippines Sutherland Full time
Overview

Join to apply for the Professional - CLS Trainer role at Sutherland.

Job Description
  • Enable and guide: Deliver and evaluate soft and technical skills training on all aspects of client training.
  • Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.
  • Facilitate all aspects of a multi-week transmission and blended-type new hire training and nesting.
  • Facilitate floor-training and BQM training for the program; supervise and coach learners in nesting and BQM environments.
  • Facilitate multi-hour product, behavioral or tool change type learning experiences.
  • Oversee new hire progression and enhancement training.
  • Provide feedback and implement appropriate solutions; coach and give feedback to trainees to help them meet performance metrics.
  • Fill out accurate reports; strengthen relationships by establishing and maintaining communication with clients and/or team members, understanding needs, resolving issues, and meeting company expectations.
  • Be the point of contact: handle phone calls and transactions for the program.
Qualifications
  • Bachelor's degree in any field (Major in Education or Communication preferred).
  • At least 2 years of work experience as a trainer.
  • Excellent working knowledge of Microsoft Office applications (Excel, PowerPoint, Word and Outlook).
  • Strong English verbal and written communication skills.
  • Strategic in developing solutions and process improvements.
  • Willingness and ability to work in a shifting or graveyard schedule.
Additional Information
  • All your information will be kept confidential according to EEO guidelines.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Training
  • Industries
  • Telecommunications

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