trainer

2 weeks ago

Manila, National Capital Region, Philippines Qualfon Full time
Overview

TRAINER Role: TRAINER

Responsibilities

Main Objectives and Duties:

  1. Training delivery / facilitation
    • Delivers training program to New Hires prior to endorsement to Nesting.
    • Answers all questions in a timely manner.
    • Ensures training rules and regulations are strictly followed.
    • Provides coaching on specific areas of the trainee.
  2. Setting of Training Expectations
    • Provides overview of the training flow and encourages participation and interaction.
  3. Participation in Training Design
    • Suggests new ideas to improve training programs and delivery.
  4. Training needs assessment
    • Identifies problems or needs of the trainees and the training program, and seeks solutions to improve learning and performance.
    • Participates in program evaluation.
    • Monitors agent performance collaboratively with the assigned mentor.
  5. Reports
    • Compiles training reports.
    • Keeps training documents (quizzes, exam links, manuals) for audits.
  6. Meetings and Conferences
    • Attends calibrations, meetings, and conference calls.
  7. Information Dissemination and Escalation
    • Acts as Subject Matter Expert in specific support areas.
    • Escalates issues to Miami Business owners for resolution.
Qualifications

Skills and Experience:

  • College Graduate of any course or equivalent.
  • 6 months to 1 year experience in training and development, preferably in a Call Center setting.

Data Management

Ability to plan, develop, and manage data storage and retrieval systems following accepted data models and standards.

Training, Teaching, and Instructing

Ability to train employees by providing information on procedures, standards, quality, equipment, and software, enabling them to perform satisfactorily. Capable of developing and delivering relevant training for growth and performance.

Presentation Skills

Ability to deliver effective presentations tailored to the audience, proficient with presentation tools, content organization, visual aids, and speech writing.

Coaching, Counseling, & Mentoring

Ability to guide and give feedback to improve knowledge, skills, and job performance using tools like reflective listening, communication, and goal setting.

Communication

Skill in transmitting and receiving information clearly through various channels and media.

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