Collection Trainer

19 hours ago

Manila, National Capital Region, Philippines GSS HR Solutions Private Limted Full time $60,000 - $80,000 per year

Position:
Collection Trainer

Overview:

The Collection Trainer is responsible for designing, delivering, and evaluating training programs for new and existing debt collection team members. This role ensures all team members are equipped with the knowledge, skills, and tools needed to perform effectively, ethically, and in compliance with regulatory standards.

Key Responsibilities:

  • Develop and deliver comprehensive onboarding programs for new hires.
  • Create training modules on collection techniques, negotiation skills, compliance, and customer service.
  • Conduct refresher training sessions and skill-building workshops for existing staff.
  • Provide one-on-one coaching and feedback to improve individual performance.
  • Measure training effectiveness through assessments, feedback, and performance metrics.
  • Maintain accurate training records and prepare performance reports for management.
  • Collaborate with team leaders, Quality Assurance, and HR to align training strategies with business objectives.

Qualifications:

  • 8–10 years of experience as a
    BPO Trainer
    specializing in Collections (Retail or B2C).
  • Strong leadership, interpersonal, and communication skills.
  • In-depth understanding of banking operations and operational leadership.
  • Proficient in coaching, mentoring, and performance management.
  • Ability to drive accountability, ensure process compliance, and foster continuous improvement.
  • Commitment to staying updated with industry trends and regulatory changes.
  • Willing to work onsite at
    McKinley West, Taguig
    or
    MOA Complex, Pasay
    .
  • Amenable to
    Australian shifts
    .

  • Collections Trainer(BPO)

    18 hours ago

    Manila, National Capital Region, Philippines TechTiera Corporation Full time ₱960,000 - ₱1,192,000 per year

    Work Location : BGCWork Set Up : Full Onsite Monday to FridayWork Schedule : Australian time - office hour is 4 AM to 1 PMSkills Required:At least 8-10 years of experience as a BPO Trainer - Collections (Retail or B2C)With strong leadership and interpersonal abilities, effective communication skillsMust have deep understanding of banking operations and...

  • Collection Quality Analyst

    18 hours ago

    Manila, National Capital Region, Philippines GSS HR Solutions Private Limted Full time $90,000 - $120,000 per year

    Position:Collection Quality AnalystOverview:The Collection QA monitors, evaluates, and enhances the quality of collection calls and processes. This role ensures the collection team adheres to company policies, regulatory requirements, and customer service standards, while identifying areas for improvement and training opportunities.Key...

  • Collections Quality Analyst

    19 hours ago

    Manila, National Capital Region, Philippines AVENSYS CONSULTING INC. Full time $40,000 - $80,000 per year

    Role: Collections Quality Analyst | Permanent PositionWork set-up: Onsite - McKinely West, Taguig or MOA Complex, MOAWork schedule: Can work in Australian shiftThe Collection QA monitors, evaluates, and helps improving the quality of collection calls andprocesses. This role helps collection team members to adhere to company policies, regulatoryrequirements,...

  • Collections (Retail/B2C) Process QA

    4 days ago

    Manila, National Capital Region, Philippines Capgemini Full time

    OverviewThe Collection QA monitors, evaluates, and helps improving the quality of collection calls and processes. This role helps collection team members to adhere to company policies, regulatory requirements, and customer service standards, while identifying areas for improvement and training.ResponsibilitiesListen to and evaluate inbound and outbound...

  • B2C Collections Specialist

    19 hours ago

    Manila, National Capital Region, Philippines Emapta Global Full time ₱35,000 - ₱55,000 per year

    Empowering Smarter Borrowing Through Responsible LendingOur client isa Canadian-based financial services companyspecializing in short-term lending and fintech innovation. Known for their customer-first approach, they are redefining digital lending by creating user-friendly, transparent, and secure financial products for everyday consumers. Join a...

  • Trainer (Corporate Programs)

    18 hours ago

    Manila, National Capital Region, Philippines Global Resource for Outsourced Workers (Grow Incorporated) Full time $40,000 - $80,000 per year

    Qualification: A bachelor's degree, preferably in Education, Psychology, Business, and other Development-related Courses. A Master's degree in related fields is an advantage.- Preferably with experience supervising or managing others.- With 3-5 years of adult training experience or BPO trainer- Highly adept with Google Suite, Microsoft Office, and online...

  • Student Support Officer

    19 hours ago

    Manila, National Capital Region, Philippines Bluedge Outsourcing, OPC Full time $40,000 - $60,000 per year

    Student Support OfficerWe are seeking an experienced, proactive Student Support Officer to deliver high-quality, evidence-based learner support across the student lifecycle. This role combines frontline student case management, compliance-focused administration, and active contribution to continuous improvement so Colleges meets regularity standards and...

  • Team Lead | Collections Dept | PHP60K + Up to 20K Incentives

    32 minutes ago

    Manila, National Capital Region, Philippines Emapta Full time ₱104,000 - ₱130,878 per year

    Lead with Purpose, Inspire with ResultsShape the future of lending by leading teams that transform how customers experience financial solutions. This is your chance to expand your leadership in collections, gain global exposure, and thrive in the evolving fintech space-all while staying rooted in the Philippines. Build a career that balances innovation with...

  • Patient Experience Manager

    3 days ago

    Manila, National Capital Region, Philippines beBeeHealthcareTrainer Full time $60,000 - $80,000

    As a highly skilled Trainer in the US Healthcare industry, we are seeking an experienced professional to develop and deliver comprehensive training programs. The successful candidate will possess a deep understanding of front-end revenue cycle functions, including patient registration, eligibility, prior authorization, and patient billing.The ideal candidate...

  • Specialist, Service Delivery

    18 hours ago

    Manila, National Capital Region, Philippines MicroSourcing Full time $6,000 - $8,000 per year

    Discover your 100% YOU with MicroSourcingPosition:Specialist, Service Delivery (Trainer Level)Location:Ortigas, PasigWork setup & shift:Onsite | Day ShiftWhy join MicroSourcing?You'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life...