Sales Enablement Business Support Analyst

1 week ago

Manila, National Capital Region, Philippines beBeeBusiness Full time $60,000 - $80,000
Support Operations Specialist

We facilitate business processes to drive customer satisfaction. Our team is dedicated to delivering high-quality support, enabling our customer-facing colleagues to focus on their customers and enhance the buying experience through effective solutions.

Key Responsibilities:

  • Provide reliable assistance to customer-facing teams, answering transactional and business-related questions.
  • Leverage knowledge of various business applications, processes, and deal motions to gain a deep understanding of how sales operate in a dynamic organization.
  • Maintain awareness of trending issues and engage with stakeholders to mitigate escalations.
  • Work across multiple channels, including chat, calls, and ticketing, to provide support and grow expertise.
  • Share best practices and follow standard execution models to optimize team efficiency.
  • Participate in learning activities and contribute to projects that enhance collaboration and knowledge sharing.

Requirements:

  • Candidate must be curious, solution-oriented, and a fast learner.
  • Excellent communication and interpersonal skills are essential for connecting with people within and beyond the team.
  • Strong analytical skills, multitasking abilities, and confidence in navigating challenging situations are necessary.
  • The ability to work independently and as part of a team is crucial.
  • A bachelor's degree and/or equivalent work experience are required.

About the Role:

Our Support Operations team serves as the liaison between customer-facing roles and their daily applications, sales processes, and technical development. We specialize in providing high-quality, user-oriented support to simplify complex situations and create a seamless end-to-end experience.

Join a Purpose-Driven Organization:

SAP innovations help numerous clients worldwide collaborate more efficiently and leverage business insights more effectively. As a cloud company with millions of users and thousands of employees worldwide, we prioritize collaboration, personal growth, and innovation.

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