Academic Success Coordinator

2 days ago

San Juan, National Capital Region, Philippines beBeeSupport Full time ₱7,800 - ₱72,000
Job Title:

Educational Support Specialist

Job Description:

This is a fully remote job that requires excellent English communication skills. A recorded self-interview is required to apply for this role, so please only apply if you are willing to accomplish the self-interview.

  • The Educational Support Specialist is integral to the success of our organization by coordinating instructors, tracking student progress, and providing quality customer service.
  • They will actively support regional operations, provide outstanding academic services to students and their families, operate seamlessly in a virtual operating environment, maintain operating standards including people, financial, and academic standards.
  • Ensuring delivery of programs and initiatives for our students and school district partners, meeting operational excellence standards, providing virtual administrative support to regional operations, and answering phones, managing daily business data, and creating/managing schedules with students and teachers.
  • Manage class schedules to effectively staff sessions and meet company efficiency and usage targets, manage virtual tutoring sessions, monitor all students' academic progress, help ensure flawless execution of programs and initiatives, manage your own time in compliance with company and regulatory requirements.
  • Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments.
Required Skills and Qualifications:
  • Time management, planning, and prioritization.
  • Ability to organize and manage multiple responsibilities successfully.
  • Exhibits professional and approachable demeanor.
  • Ability to prioritize and focus on key objectives, which may change from month to month.
  • Effective communications both in virtual environments.
  • Proficient in using all communication media including in person, phone, and video.
  • Ability to build engagement and trust in virtual relationships, whether with customers or with team members.
  • Works well with others.
  • Learning agility - able to adapt to changes in work environment by changing behaviors as required.
  • Able to acquire new skills as required.
  • Ability to engage, manage and grow virtual relationships with customers, employees, and business partners.
  • Ability to manage remote teachers.
  • Ability to work independently.
  • High tolerance for ambiguity.
  • Bachelor's Degree required.
  • 2-3 years progressive career growth.
  • Experience working in a virtual operations and team environment.
  • Bilingual in English and Spanish beneficial.
Benefits:
  • Fully Remote Work Environment.
  • PTO.

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