Customer Support Specialist
1 week ago
MCI is a leading Business Process Outsourcing company that specializes in delivering tailored solutions to meet diverse customer needs.
We are seeking highly motivated and dedicated technical support professionals who will provide first-level technical assistance via phone, chat, or email.
As a technical support specialist, you will troubleshoot hardware, software, and connectivity issues, guide customers through step-by-step solutions, document all technical issues and resolutions in the system, escalate unresolved issues to higher-level support teams, stay updated on product knowledge and technical procedures, and maintain high customer satisfaction through effective communication.
Key Responsibilities:- Provide first-level technical support via various communication channels.
- Troubleshoot hardware, software, and connectivity issues.
- Guide customers through step-by-step solutions.
- Document all technical issues and resolutions in the system.
- Escalate unresolved issues to higher-level support teams.
- Stay updated on product knowledge and technical procedures.
- High school diploma or equivalent required.
- Fluent in English language.
- Basic understanding of computer systems and troubleshooting.
- Strong analytical and problem-solving skills.
- Excellent communication and customer service abilities.
- Previous tech support or IT helpdesk experience preferred.
- HMO coverage for employee and dependent.
- Dental coverage.
- Free meal during training.
- Career growth and learning opportunities.
- Allowances for rice, clothing, laundry, and meals.
- Performance and loyalty bonuses.
- Frequent workplace disinfection and fogging.
- Employee shuttle services.
- Company events and off-site activities.
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