Global Customer Support Expert

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomer Full time ₱300,000 - ₱430,000
Remote Support Specialist Opportunity

At our company, we strive to provide exceptional customer experiences through efficient and effective support services. As a fully remote Support Representative, you will be part of our global team.

Key Responsibilities:
  • Respond to incoming inquiries via live chat and email in a timely manner.
  • Collaborate with various stakeholders to resolve service issues promptly.
  • Assist with bookings, cancellations, and changes while maintaining high satisfaction ratings.
  • Develop and implement service protocols for diverse scenarios.
  • Contribute to the internal knowledge base and external info portal (FAQs, product info).
Requirements:
  • Strong analytical and problem-solving skills are essential.
  • Ability to multitask in a fast-paced environment is crucial.
  • Flexible working hours allow for optimal productivity.
  • Proficiency in computer software, specifically Gmail and Google Docs, is necessary.
  • Experience with online support software and customer support is beneficial.
  • Self-driven, motivated, and able to work independently.
  • Fast learner with excellent communication skills.
What We Offer:
  • Opportunity to work remotely and manage your schedule.
  • Chance to develop your problem-solving and analytical skills.
  • Professional growth and development opportunities.

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