Customer Experience Director

1 day ago

General Santos, Soccsksargen, Philippines beBeeLeader Full time $90,000 - $120,000
Job Title: Team Leader

The Opportunity:

We are seeking a highly skilled and proactive team leader to join our organization.

This is a critical role responsible for leading and developing a high-performing team, ensuring consistent achievement of service levels and customer satisfaction.

We are looking for a self-managed leader who is passionate about customer satisfaction and fostering a culture of excellence.

In recent years, we've experienced significant growth, and now need a driven and knowledgeable leader to take our customer experience to the next level.

Key Highlights:

  • One of the world's fastest-growing brands.
  • Highly experienced founders' team with multiple successful projects and over $700M+ in collective experience.
  • Great self-improvement-driven culture of top performers in their respective fields.
  • 100% remote and micromanagement-free work environment.

Responsibilities:

  • Establishing and monitoring key performance indicators (KPIs) to ensure consistent achievement of service levels and customer satisfaction.
  • Implementing robust quality control processes to maintain high service standards and identify areas for improvement.
  • Leveraging data and insights to refine phone support processes and enhance the overall customer experience.
  • Building and mentoring a high-performing team, fostering a culture of excellence, innovation, and customer-centricity.
  • Developing and training new joiners for the role.
  • Documenting all team activities and outcomes to maintain clear records and identify trends.
  • Providing clear, actionable feedback to relevant teams and leadership to help improve processes and prevent future negative online sentiment.

Core Skills and Competencies:

  • Exceptional verbal and written communication skills in English.
  • Emotional intelligence and empathy.
  • Critical thinking and problem-solving mindset.
  • Proficiency with customer service tools and analytics platforms.

Requirements:

  • 2+ years in a similar team leadership, customer service management, or operations role with a focus on customer satisfaction.
  • Proven track record of improving and maintaining high service levels and customer satisfaction.
  • Proficiency with customer service tools, analytics platforms, and quality assurance systems is a must.
  • Preference for candidates with experience in the US e-commerce market.
  • Outstanding command of the English language, both written and spoken.

  • Customer Support Director

    1 day ago

    General Santos, Soccsksargen, Philippines beBeeSupport Full time $60,000 - $90,000

    Customer Support Director Job DescriptionThis role is a great opportunity for experienced professionals to excel in a customer-centric environment.

  • Project Director

    2 days ago

    General Santos, Soccsksargen, Philippines beBeeProfessional Full time ₱30,000 - ₱50,000

    Job Title:Operations ManagerJob Description:This role is responsible for overseeing the launch of new projects, coordinating and managing tutors, planning and data analysis of program efficacy, streamlining communication with stakeholders, etc.The Operations Manager will actively support Regional Operations and provide outstanding academic services to...

  • Sales Director

    1 week ago

    General Santos, Soccsksargen, Philippines PHirst Park Homes by Century Properties Group, Inc. Full time ₱900,000 - ₱1,200,000 per year

    PHirst is looking for aSales Directorto lead and inspire a dynamic sales team in General Santos City. If you're passionate about building people, driving sales growth, and helping families find their dream homes, this role is for youWhat you'll do:Lead and manage a high-performing sales teamDrive PHirst developments in the local marketEnsure reservations,...

  • Enhance the Shopping Experience as a Leader

    2 days ago

    General Santos, Soccsksargen, Philippines beBeeCustomerExperience Full time ₱800,000 - ₱1,234,567

    Customer Experience Director OpportunityThe role of the Customer Experience Director is crucial in leading and developing a team to improve the shopping experience for customers. We are seeking an exceptional leader who can effectively represent customer interests in business decisions, emphasizing the importance of customer feedback and insights (Voice of...

  • Customer Service Director

    1 day ago

    General Santos, Soccsksargen, Philippines beBeeInnovation Full time $90,000 - $150,000

    Customer Service Leadership RoleThis leadership position is responsible for overseeing the customer service function and driving a high-quality support experience for clients and partners.Key Responsibilities:Develop and implement customer service strategies to align with business objectives and customer expectations.Monitor and analyze customer service...

  • Digital Product Strategy Director

    1 day ago

    General Santos, Soccsksargen, Philippines beBeeProduct Full time $150,000 - $170,000

    Our organization seeks a seasoned product leader to drive successful execution from concept to launch. As a Digital Product Strategy Director, you will play a key role in shaping our product strategy and translating it into actionable plans.We're looking for someone who can balance business objectives with user needs and champion innovation. If you have a...

  • Customer Experience Champion

    2 days ago

    General Santos, Soccsksargen, Philippines beBeeCustomerSupport Full time $90,000 - $120,000

    About the RoleWe are seeking an experienced Customer Support Specialist to lead and manage our customer service function. The ideal candidate will have a strong understanding of customer service practices and customer journey management within tech or SaaS companies.Key ResponsibilitiesLead and manage the customer service function to deliver high-quality...

  • Customer Experience Specialist

    1 day ago

    General Santos, Soccsksargen, Philippines beBeeCustomerService Full time ₱250,000 - ₱350,000

    Job SummaryThis role entails delivering exceptional customer experiences and ensuring every interaction leaves a positive impression.The ideal candidate will be able to master our product's intricacies, efficiently resolve customer issues and inquiries, and respond promptly to customer queries with a proactive and customer-centric approach.Key...

  • Digital Experience Creator

    1 day ago

    General Santos, Soccsksargen, Philippines beBeeUserExperience Full time ₱800,000 - ₱1,200,000

    Job OpportunityWe are seeking a skilled UI/UX Designer to contribute to our design team. As a UI/UX Designer, you will play a crucial role in transforming customer needs into user experiences and creating visually appealing interfaces.Your design expertise will be instrumental in turning ideas into tangible products that our development team will bring to...

  • Customer Experience Specialist

    2 days ago

    General Santos, Soccsksargen, Philippines beBeeCustomerExperience Full time ₱1,800,000 - ₱2,500,000

    We are seeking a skilled and customer-focused professional to join our team as a Customer Experience Specialist. This role will play a critical part in delivering exceptional customer service and product support, ensuring our clients receive top-notch service.Job DescriptionAbout the RoleThis temporary position will cover for an employee on leave until the...