
Senior Customer Experience Leader
1 day ago
As a Customer Service Team Lead, you will be responsible for guiding teams towards success by motivating, mentoring, and elevating our customer support teams to deliver exceptional service for e-commerce brands.
This role is ideal for results-driven leaders who know how to balance people management with operational excellence.
Key Responsibilities:- Lead and monitor the performance of assigned agents to ensure KPIs are consistently met or exceeded.
- Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
- Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
- A minimum of three years of leadership experience in a customer service environment.
- A proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience a plus).
- A strong command of English, both written and spoken.
- Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
Full-time, Monday to Friday | US PST Time Zone.
Why Work With Us:- Performance and recognition bonuses
- Health and dental insurance
- Paid time off
- Year-end bonus
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