Enhance the Shopping Experience as a Leader

2 days ago

General Santos, Soccsksargen, Philippines beBeeCustomerExperience Full time ₱800,000 - ₱1,234,567
Customer Experience Director Opportunity

The role of the Customer Experience Director is crucial in leading and developing a team to improve the shopping experience for customers. We are seeking an exceptional leader who can effectively represent customer interests in business decisions, emphasizing the importance of customer feedback and insights (Voice of the Customer).

About Us

We are a dynamic and innovative Tech E-commerce Group operating multiple direct-to-consumer brands in the intimate apparel and beauty sectors. Our focus is on using data-driven strategies to scale our businesses. In addition to our products, we have an online community dedicated to promoting body positivity. As a rapidly growing global player, we are committed to creating high-quality products and services that enhance the customer experience and drive long-term growth.

Culture and Work Model

We foster a culture of collaboration, innovation, and continuous learning. With a remote-first approach, you will have the freedom to work from anywhere in the world, surrounded by a diverse and talented team that spans the globe.

Responsibilities
  • Lead and develop a team to improve the shopping experience for customers.
  • Represent customer interests in business decisions by emphasizing the Voice of the Customer and feedback insights.
  • Monitor and report on customer experience KPIs; ensure follow-up on action items.
  • Collaborate with cross-functional teams to implement customer-centric solutions and manage escalation processes.
  • Foster a culture of continuous learning and professional growth within the team.
Qualifications
  • 2+ years of experience in a leadership role.
  • Strong grasp of the English language, including spoken and written.
  • Proven ability to effectively lead and manage team members, with different scopes and lead indicators to monitor.
  • Good problem-solving skills and confidence when facing challenges to ensure excellence in customer experience.
  • Continuous learning and growth mindset.
  • Good interpersonal & communication skills; positive work attitude.
  • Good analytical and problem-solving skills.
  • Able to have the right follow-up and monitoring of action items and KPIs.
  • A responsible team player who works well with others.
  • Able to make good decisions independently.
  • Conflict Resolution and Decision-Making.
  • Crisis Management and Customer Feedback Integration.
What We Offer
  • Collaborate with world-class talents in a data-driven, dynamic, energetic work environment.
  • Opportunity to grow and develop both professionally and personally.
  • Safe space to be who you truly are, with a commitment to diversity, equity, and inclusion.
  • Openness to new ideas and initiatives.
  • Great benefits package including remote work, paid holidays, Learning subsidy, and more.

Apply now

Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Distribution
  • Industries: Retail

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