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Sales and Strategy Director

1 week ago

Angeles City, Central Luzon, Philippines Mass Markets Full time
CUSTOMER EXPERIENCE CHAMPION

We are committed to delivering exceptional customer experiences and ensuring that every interaction meets our high standards. As a Customer Experience Champion, you will play a critical role in driving customer satisfaction and loyalty.

Your primary responsibility will be to develop and implement strategies to improve customer engagement and retention. You will work closely with cross-functional teams to identify opportunities for improvement and develop targeted initiatives to address these gaps.

JOB RESPONSIBILITIES

The key responsibilities of this role include:

  • Conducting customer surveys and analysis to identify areas for improvement
  • Developing and implementing customer experience improvement initiatives
  • Collaborating with the sales team to ensure seamless customer handoffs
  • Working with the operations team to resolve customer issues and concerns
  • Identifying opportunities to upsell and cross-sell products and services
  • Developing and maintaining strong relationships with key customers
  • Participating in customer-facing events and presentations
  • Staying up-to-date with industry trends and competitor activity
  • Performing other duties as assigned