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Sales Operations Manager

1 month ago

Angeles City, Central Luzon, Philippines Universal Access and Systems Solutions Inc. Full time

The Sales and Operations Manager will be responsible for leading, mentoring, and managing a team of sales professionals and operations staff to achieve and exceed sales targets and operational goals. This role requires a strategic thinker with a strong understanding of contact center operations, excellent leadership skills, and a proven track record in sales and operations management. Additionally, this role will focus on overseeing and leading the tele and digital sales teams handling Internet Subscription Provider (ISP) sales and Inside Sales Representatives (ISR) for IT supply and delivery products. The ideal candidate will have exceptional communication skills and the ability to build strong relationships with clients and stakeholders.

Responsibilities

Sales Strategy and Execution:

  • Develop and execute sales strategies to achieve revenue targets and drive business growth.
  • Identify and capitalize on new business opportunities and emerging market trends.
  • Analyze sales performance metrics to optimize processes and improve results.
  • Collaborate with marketing and product teams to align sales strategies with company goals.

Team Leadership and Development:

  • Lead, mentor, and inspire a high-performing sales team to exceed individual and team targets.
  • Conduct regular performance evaluations and provide actionable feedback for improvement.
  • Design and implement training programs to enhance team skills and product knowledge.
  • Promote a collaborative and results-driven team culture.
  • Oversee and lead tele and digital sales teams handling ISP and ISR for IT supply and delivery products.

Client Relationship Management:

  • Build and nurture strong, long-term relationships with key clients and stakeholders.
  • Understand client needs and deliver tailored solutions to drive their success.
  • Resolve client issues promptly to ensure exceptional customer satisfaction.

Sales and Operations Management:

  • Manage the sales pipeline, ensuring accurate forecasting and reporting.
  • Monitor budgets, expenses, and profitability to ensure financial targets are met.
  • Ensure adherence to company policies and industry regulations.
  • Oversee day-to-day contact center operations to ensure efficiency and quality.

Collaboration and Communication:

  • Partner with cross-functional teams (marketing, product, support) to execute sales strategies effectively.
  • Communicate sales and operations performance, progress, and challenges to senior leadership.

Skills:

  • Strong understanding of contact center operations, sales strategies, and industry trends.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to analyze data and make data-driven decisions.
  • Strong negotiation and closing skills.
  • Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
  • High level of integrity and professionalism.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Qualification:

Education:

  • Bachelor's degree in business, Marketing, Communications, Information Technology, or a related field (preferred).

Experience:

  • Minimum of 1 year of experience in sales or operations management in the contact center industry.
  • Proven track record of achieving sales targets and driving revenue growth.
  • Experience leading tele and digital sales teams handling ISP and ISR for IT supply and delivery products.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

IT Services and IT Consulting

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