Telecom Sales and Operations Executive

5 days ago


Angeles City, Central Luzon, Philippines Universal Access and Systems Solutions Inc. Full time

Universal Access and Systems Solutions Inc. is seeking a highly motivated and experienced Contact Center Leadership Specialist to join our team.

The ideal candidate will have a strong background in contact center operations, sales strategies, and leadership, with a proven track record of driving revenue growth and exceeding targets.

About the Role:

The Contact Center Leadership Specialist will be responsible for overseeing day-to-day contact center operations, ensuring efficiency, quality, and adherence to company policies and industry regulations.

Key Responsibilities:

  • Sales Strategy and Execution: Develop and execute sales strategies to achieve revenue targets and drive business growth.
  • Team Leadership and Development: Lead, mentor, and inspire a high-performing sales team to exceed individual and team targets.
  • Client Relationship Management: Build and nurture strong, long-term relationships with key clients and stakeholders.
  • Sales and Operations Management: Manage the sales pipeline, ensure accurate forecasting and reporting, and monitor budgets, expenses, and profitability.

Requirements:

  • Bachelor's degree in business, marketing, communications, information technology, or a related field (preferred).
  • Minimum of 1 year of experience in sales or operations management in the contact center industry.
  • Proven track record of achieving sales targets and driving revenue growth.
  • Experience leading tele and digital sales teams handling ISP and ISR for IT supply and delivery products.


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