Director of Customer Service and Support

5 days ago


Angeles City, Central Luzon, Philippines Hr1001 Full time
Job Description

The Director of Customer Service and Support is responsible for overseeing the day-to-day operations of our Call Center. This includes ensuring that all staff members have the necessary training and resources to perform their duties effectively.

Key Responsibilities:
  • Provides leadership to front line Supervisors, ensuring operational and coaching practices are implemented and updated as needed to drive performance results and employee development.
  • Identifies creative ways to reduce cost by streamlining processes and systems.


Requirements:
  • 5 or more years of call center experience in collections/sales/customer service/technical support.
  • 2 or more years of managing supervisors experience.


Benefits

We offer a competitive salary and benefits package, including opportunities for professional growth and development.
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