Building Relationships and Driving Growth

2 weeks ago

Porac, Philippines beBeeCustomer Full time $50,000 - $70,000
Job Opportunity: Customer Service Representative

The role of the Customer Service Representative is crucial in maintaining a strong relationship with clients.

This position requires effective communication, empathy, and a customer-centric approach to ensure client satisfaction and loyalty.

Key Responsibilities:
  • Complete case management-related inquiries assigned within the Salesforce platform while adhering to established service levels.
  • Monitor, enter, update, and close Salesforce Accounts, Files, and/or Case records.
  • Provide timely follow-up to customers, keeping them informed about the progress of their requests.
  • Ensure that reports and information requests are delivered on time, meeting service level agreements (SLAs).
  • Identify and collaborate with the sales team on leads to contribute to the organization's overall revenue generation and growth.
  • Maintain account retention targets by developing and nurturing relationships with key decision-makers.
  • Obtain first-hand customer information and make recommendations for improvements to products and services.
  • Develop multi-level relationships with key decision-makers to ensure retention and relationship stability.
  • Propose additional products and services to expand the organization's footprint within existing accounts.
Requirements:
  • Minimum of 2 years of call center or related experience preferred.
  • Familiarity with productivity software, CRM systems, and other call center technologies preferred.
  • Proven experience in case management or customer service roles.
  • Proficiency in Salesforce or similar CRM platforms.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Excellent problem-solving skills and attention to detail.

In this role, you will have the opportunity to develop your skills and expertise in customer service and relationship management.

We offer a dynamic work environment and opportunities for professional growth and development.

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