
Driving Growth Forward
2 weeks ago
We are seeking a skilled Driver Onboarding Specialist to join our team. In this role, you will be responsible for cultivating a seamless onboarding journey for new drivers.
The ideal candidate will possess exceptional communication skills, sharp problem-solving abilities, and attention to detail. You will work closely with drivers to ensure they have a smooth and efficient onboarding experience.
Key Responsibilities:
- Contact and follow-up with drivers regarding their application status
- Review and record application documents in a timely manner
- Guide drivers through the onboarding process, providing clear instructions and support
- Drive high conversion rates by proactively addressing issues and providing solutions
- Track and update operational progress to optimize efficiency
- Perform other duties as assigned by management
Requirements:
- Good verbal and written English communication skills
- At least 1-year experience in sales or customer support with conversation/retention goals
- Proficient computer skills and knowledge of Google Suite and Slack
- Positive attitude, diligent, and results-oriented
- Available during work hours and commit to scheduled times
- Hard work ethic and reliability
What We Offer:
As a member of our team, you can expect a dynamic and growth-oriented work environment. Our company values innovation, open communication, and collaboration. We strive to empower underserved communities through a marketplace connecting people with essential services.
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