**Customer Relationship Advocate**
2 weeks ago
We are seeking a highly skilled and motivated Customer Success Specialist to join our team. This role will play a critical part in driving customer success, building strong relationships, and ensuring the growth of our customer base.
The ideal candidate will have experience in account management or customer success, with a proven track record of retaining and growing customer accounts. They will be comfortable working evenings to support Australian clients and possess exceptional verbal communication skills, able to confidently engage with clients on frequent calls.
The successful candidate will also have experience with client demos, presenting product value, and managing high-volume client portfolios with structured engagement.
Key Responsibilities:- Develop deep knowledge of our platform and use cases.
- Guide clients in adopting features that improve their workflow and ROI.
- Nurture customer health from onboarding through renewal.
- Negotiate renewal terms and proactively manage churn risks.
- Surface upsell and cross-sell opportunities through consultative conversations.
- Prior experience in Account Management or Customer Success, especially in a role focused on retention and product adoption.
- Comfortable working evenings to support Australian clients.
- Exceptional verbal communication skills — confident, personable, and professional on frequent client calls.
- Experience with client demos and presenting product value.
- Ability to manage a high-volume client portfolio (200–300 accounts) with structured, rotational engagement.
- Familiarity with Salesforce and internal communication tools like Microsoft Teams.
- Strong organizational skills — methodical and calm under pressure, even when managing multiple priorities.
- A culture-first, values-driven team that lives its beliefs: Customer First — Always, Passionate, Sense of Urgency, Accountable & Reliable, Relentless Execution.
- A place where your voice is heard, your work is valued, and your growth is accelerated.
We're not just another tech company. We're a team that puts customers at the heart of everything we do. If you're looking for more than a job — if you want to be part of something that values your drive, rewards your initiative — we'd love to meet you.
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