Customer Service and Sales Management

5 days ago


Taguig, National Capital Region, Philippines Firstsource Full time

Job Description:

As Assistant Operations Director, you will play a critical role in driving sales and customer retention performance for our call centre operations in Taguig City Metro Manila.

Key Responsibilities:

  • Collaborate closely with the Operations Manager to oversee day-to-day activities of sales and customer retention teams
  • Identify and address operational issues or challenges in a timely manner
  • Contribute to the development and implementation of new sales and customer retention initiatives

Requirements:

  • Minimum 3-5 years of experience in a call centre or customer service environment, with a strong track record in sales and customer retention management
  • Excellent communication, interpersonal, and leadership skills
  • Proficiency in data analysis and performance management

Benefits:

  • Generous paid time off and holiday leave
  • Opportunities for career development and advancement
  • Collaborative and inclusive company culture
  • Modern, well-equipped work facilities


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