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Service Excellence Associate

1 week ago

Taguig, National Capital Region, Philippines Helloconnect Full time

About Our Mission

We are committed to providing exceptional customer experiences at HelloConnect, a subsidiary of HelloFresh. Leveraging our expertise in developing tailored solutions, we deliver hyper-focused service to high-growth companies. Based in the Philippines, we provide our expertise to other businesses, allowing them to benefit from our scale, cost savings, and improved service levels.

Main Responsibilities
  • Foster positive interactions with customers as the primary point of contact.
  • Deliver superior support and build lasting relationships with customers.
  • Promote HelloFresh products and services in line with customer requirements.
  • Investigate and resolve customer complaints efficiently.
  • Contribute to achieving the Customer Care team's KPIs and targets.
  • Document issues and communicate them to relevant departments.
  • Suggest process improvements and participate in internal projects.
  • Maintain a positive representation of the HelloFresh brand.
  • Develop expertise in company policies, tools, and systems.