Business Operations Manager

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeCustomerService Full time ₱2,500,000 - ₱3,000,000
Key Job Responsibilities
  • Deliver exceptional customer service experience for group benefits operations members and providers by leading high-performing teams, executing management operating systems, and driving results-oriented performance.
  • Execute forecasting, planning, follow-up reporting, and evaluation requirements of the management operating system.
  • Ensure effective communication to maintain a consistent customer service experience.
  • Interact directly with members as required.
  • Manage team performance daily to achieve service and quality objectives.
  • Analyze metrics and ensure supervisors take timely action.
  • Deliver on key performance metrics virtually.
  • Understand and deliver on key financial objectives.
  • Equip staff with knowledge, training, tools, and technology to achieve business results.
  • Provide leadership, coaching, and mentoring to supervisors to develop their competencies.
  • Champion a coaching model that fosters growth and development.
  • Create a work environment that values people and encourages participation, creativity, learning, and accountability.
  • Responsible for employee recruitment to meet business objectives.
  • Ensure teams adopt and sustain change.
  • Identify opportunities for process and system improvements.
  • Communicate openly with the team to ensure clear understanding of messages and initiatives.
Qualifications and Competencies Required
  • Proven client service skills.
  • Results-oriented and proven leadership capability.
  • Ability to influence change through positive motivation.
  • Ability to build consensus with a decision-making process.
  • Capable of working in a structured and tactical management operating system.
  • Strong coaching, leading, and performance management skills.
  • Able to build sustainable processes and identify continuous improvement opportunities.
  • Capable of building supportable business cases to justify change based on logic and understanding.
  • Excellent change management skills.
  • Strong communication skills (verbal and written).
  • Strong team player/team building skills.
  • Strong organizational and decision-making skills.
Assets and Benefits
  • Understanding of Six Sigma and/or Lean environment.
  • Experience in leading client experience-based processes on CSAT and NPS.
  • Highly skilled with MS Excel/Word and PowerPoint.
  • Experience in transitioning new processes will be an advantage.
  • Bachelor's degree.
  • At least 2 years' recent experience as an operations manager supporting a healthcare insurance account.
  • At least 5 years' leadership experience.
  • Strong analytical and problem-solving skills.
  • Outstanding communication skills – written and verbal.
  • Ability to deal with stressful situations.
  • Ability to deliver difficult news in a tactful and sensitive manner.
  • Critical thinking and stellar customer service skills.
  • Adaptability, flexibility, and strong decision-making skills.
  • Demonstrated ability to lead through change.
  • Strong communication and interpersonal skills.
  • Solid organizational and motivational skills.
  • Good presentation skills.
  • Must be work from home enabled, with stable internet connection (at least 25mbps).
Work Environment

This is a remote work opportunity.

  • Business Operations Manager

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeOperations Full time ₱450,000 - ₱675,000

    Job Title: Business Operations ManagerJob OverviewThe Business Operations Manager is a key role at our organization, responsible for overseeing and improving business systems, processes, and workflows. This position plays a crucial part in ensuring the smooth delivery of services to clients and internal stakeholders.Key Responsibilities:Optimize business...

  • Business Operations Manager

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeOperational Full time $72,000 - $92,000

    Job Overview:Financial Operations SpecialistThis role plays a critical part in ensuring the smooth operation of our global payroll team.Key Responsibilities:Budget monitoring and analysis to identify variances and discrepancies.Vendor management, including purchase orders and invoice processing.Support for financial research and problem-solving,...

  • Senior Business Operations Manager

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeFinancial Full time $7,200 - $7,800

    About Our Team: We are seeking a highly skilled Senior Financial Planning Analyst to join our Global Finance team. This is a 100% remote work arrangement with support for the U.S. Central Time zone.Key ResponsibilitiesFinancial Strategy and Reporting:Lead comprehensive financial reporting and analysis across critical business areas.Manage monthly forecasts...

  • Business Operations Coordinator

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeOperations Full time $1,000 - $1,500

    Business Operations CoordinatorWe are seeking a highly organized and detail-oriented Business Operations Coordinator to join our team. This role will be responsible for managing the day-to-day operations of our business, including scheduling meetings, coordinating calls, and assisting with business communication.The ideal candidate will have 5+ years of...

  • Business Operations Coordinator

    6 days ago

    Dasmariñas, Calabarzon, Philippines beBeeOperator Full time $2,000 - $3,000

    Job OverviewKey Responsibilities:Support senior leadership in optimizing operations and driving business growth.Oversee cross-functional initiatives, support client services, and contribute to sales and marketing efforts.Primary Responsibilities (Core Focus):Operations & Project Coordination: Assist in overseeing firm-wide initiatives and workflows, ensuring...

  • Business Operations Leader

    6 days ago

    Dasmariñas, Calabarzon, Philippines beBeeManagement Full time $16,800

    Job OverviewA Business Manager leads a team of virtual assistants, ensuring congruence between their performance and clients' expectations.Key ResponsibilitiesManage day-to-day operations and problem-solving for client-VA pairs to meet targets set by clients.Partner with clients to create task lists for productivity and profitability.Work with clients to...

  • Director of Business Operations

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeManagement Full time ₱6,000,000 - ₱8,000,000

    We are seeking a highly skilled Program Manager to drive our product development and business growth initiatives.About the RoleThe successful candidate will lead strategic planning projects, develop business solutions, and collaborate with cross-functional teams to enhance our platform and toolset features.Process Strategy: Develop and implement process...

  • Business Operations Specialist

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeOperational Full time $1,000 - $1,200

    We are seeking a highly organized and proactive operational professional to streamline our backend operations, manage invoicing and time tracking, and bring essential structure to our fast-moving business. The successful candidate will take full ownership of financial operations, document administration, and contract management.Key...

  • Business Operations Specialist

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeOperations Full time ₱900,000 - ₱1,500,000

    Job SummaryWe are seeking a skilled Operations Coordinator to provide administrative support and ensure the smooth day-to-day operations of our organization.This role is ideal for a detail-oriented individual with excellent organizational and communication skills who can thrive in a fast-paced environment.Main ResponsibilitiesAdministrative Support: Provide...

  • Business Operations Coordinator

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeOperational Full time $55,000 - $68,000

    Job DescriptionWe are seeking a skilled Operations Support Specialist to join our team. The successful candidate will play a crucial role in supporting the day-to-day operations and management activities of our organization.The Operations Support Specialist will work closely with senior executives to streamline processes, manage schedules, and coordinate...