Customer Service Team Member in Cubao
3 days ago
At Gratitude Philippines, we seek a highly skilled Customer Service Representative to join our team in Cubao. This role requires excellent communication and problem-solving skills to deliver exceptional customer experiences.
Company OverviewWe are a dynamic company committed to providing top-notch services to our clients. Our team is passionate about delivering results-driven solutions that meet the ever-changing needs of our customers.
Job DescriptionThis role involves handling customer inquiries via phone, email, or chat, resolving issues efficiently, and escalating complex problems to senior representatives when necessary. You will also work closely with colleagues to achieve team goals and objectives.
Key Responsibilities- Provide high-quality customer service through various communication channels.
- Resolve customer complaints and concerns in a professional and timely manner.
- Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction.
To be successful in this role, you must possess:
- A strong educational background, preferably with a High School diploma or equivalent.
- At least 6 months of experience in a Business Process Outsourcing (BPO) environment.
- Excellent communication, problem-solving, and interpersonal skills.
As a valued member of our team, you can expect:
- A competitive compensation package.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A dynamic and supportive work environment.
We prefer candidates who are willing to work on-site in Cubao, Quezon City, and are available to work flexible schedules, including shifts.
Please note that this job description is subject to change as per business requirements.
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